Responsible for ensuring a positive B2G client experience throughout their journey at NeuroSaber, with the objective of analyzing data and developing strategies to improve the client’s experience with purchased products or services. Identify needs to be addressed and opportunities for new sales, providing necessary post-purchase support. **REQUIREMENTS:** * Bachelor’s degree in Communication, Public Relations, Education, or related fields. * Prior experience in Client Success. **JOB INDICATORS:** * NPS \- Net Promoter Score * Activation/Adoption * Monitoring and reporting of official indicators from client municipalities. **ACTIVITIES** * Draft standardized institutional documents (reports, announcements, e-mails). * Monitor NPS data and operational indicators with guidance. * Contribute to organizing data for decision-making. * Interact with municipalities in a guided manner, recording all communications. * Ensure consistency and support for materials sent by trainers and prepare operational guidelines. * Provide accurate, valid, and complete information to course participants, striving to maintain their engagement. * Handle customer complaints, forwarding them to the relevant department to provide appropriate solutions and alternatives within the acceptable timeframes defined in the company’s service policy. * Build sustainable relationships and trust with course participants through open and interactive communication, in accordance with the company’s established quality standards. * Maintain constant communication with the pedagogical team to fully understand products and packages, thereby improving monitoring and implementation. * Keep documents and evidence of support organized in the system. * Participate in meetings with internal departments to align deliverables. * Identify opportunities for improvement in the course participant journey (engagement, retention). * Carry out activities as needed and approved by the immediate supervisor.