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Job Summary: Directly handle customer service activities, ensuring excellence, satisfaction, and quality, with technical support and application of best practices. Key Highlights: 1. Ensure excellence in customer service and customer satisfaction 2. Provide technical support, clarify customer doubts, and apply best practices 3. Actively participate in training and development programs Job Description: Directly handle customer service activities, including installation, maintenance, address changes, equipment removal, and other services; ensure excellence in customer service and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer doubts, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and customer safety; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service quality; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities will include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates on products and services. Requirements: High school diploma; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Category B * Profit-sharing program * Annual bonus (PLR) * Health insurance (with co-payment) * University tuition discounts * Dental insurance * Life insurance * Internet package discount * Telemedicine * Citizen Company certification * Meal voucher or food allowance * Total Pass * Pharmacy network agreement * Commuter allowance * Skello App (e-book and digital books) * SESI agreement
