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Job Summary: Afinz is seeking professionals to join its collections team, focused on support and complaint analysis, with emphasis on collaboration and development. Key Highlights: 1. Focus on professional growth and development. 2. A culture that values people as fundamental components. 3. Space to innovate and build new partnerships. Joining Afinz means becoming part of a company that is 100% committed to people—after all, growing together, side by side, is what matters most to us. For this reason, we invest in everyone's growth because we believe it is essential for our continued development as a company, while simultaneously empowering you to become the main protagonist of your own story. We see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **Join Afinz—here, our affinity goes from A to Z.** **Responsibilities and Duties** * Analyze and support complaints related to the collections area, ensuring customer clarification. * Handle payment confirmation protocols and monitor SLA compliance to ensure timely execution. * Provide support to collections advisory teams regarding questions about delinquent account collections, aiming for correct procedures. **Requirements and Qualifications** * Currently pursuing or holding a Bachelor’s degree in Administration, Economics, Marketing, or related fields. * Advanced Microsoft Office proficiency; * Effective communication; * Results-oriented mindset; * Conflict management; * Negotiation skills; * Empathy; * Critical thinking; * Creativity; * Agility; * Collaboration. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:** . Meal and/or Food Allowance . Culture Allowance . Transportation Allowance . Medical Assistance . Dental Assistance . Life Insurance **Also Discover:** * **Wellhub:** A wellness-focused benefit enabling access to gyms, studios, apps, and personal training services. * **Box Afinz:** To welcome you in true Afinz style, we’ve specially created the Box Afinz for professionals. Inside, you’ll find everything you need for your daily activities—and a few thoughtful extras to help you start off on the right foot! * **Marriage:** Getting married? You’ll receive additional days off to enjoy your honeymoon—and a wedding gift voucher from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can celebrate with the people you love most! * **Sesc:** We partner with Sesc, which offers diverse programming nationwide—including courses, cultural performances, holiday camps, sports activities, health services, excursions, and more—for you and your family. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and training initiatives, we develop essential business competencies and drive each individual’s professional growth. * **Educational Incentives:** We maintain partnerships with educational institutions, offering discounts on undergraduate, graduate, and continuing education courses—so our professionals keep learning both inside and outside Afinz. **At our office, you’ll enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly or daily parking fees at private garages near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions. This means that when **your goals** meet Afinz solutions, the result is continuous evolution. Because it’s through this **affinity** that new ways emerge to **achieve the best—together.** Afinz is more than a bank because we refuse to be just one thing. We constantly seek new solutions—whether financial, technological, or even caring ones—so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same results. Those brave enough to do things differently always go further. **Our partnership starts here.** And extends as far as your dreams take you. **Afinz—Together, we achieve more.**
