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Dr. Ubaldino do Amaral, 31 - Centro, Sorocaba - SP, 18010-040, Brazil","infoId":"6484544560806612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"INFRASTRUCTURE ANALYST N1","content":"WIFI equipment configuration;\n\nFunctional testing, connectivity testing, device registration, and login for WIFI equipment;\n\nMaintenance of WIFI equipment;\n\nDeployment of WIFI equipment on buses, terminals, or bus stops;\n\nElectrical testing of wiring harnesses, fuse holders, and fuses;\n\nInstallation of WIFI equipment on buses or terminals;\n\nAssembly and maintenance of racks, controllers, antennas, and cable TV outlets;\n\nPhotographic report – As-built\n\nInstallation of network links with fixed-line and radio telecommunications providers;\n\nSupervision, cabling, and infrastructure installation;\n\nTechnical site visits for project implementation and maintenance;\n\nStructured network maintenance;\n\nHeatmap generation;\n\nHotspot monitoring;\n\nUsability of internal systems.\n\nEmployment type: Full-time CLT contract\n\nSalary: R$2,245.00 per month\n\nBenefits:\n\n* Medical insurance\n* Meal vouchers\n* Transportation vouchers\n\nSelection questions:\n\n* Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays?\n* Valid driver’s license?\n* Academic or technical background in IT, PC/notebook/server support, and basic networking knowledge?\n* Easy access to Jardim Piazza Di Roma neighborhood, Sorocaba – SP,","price":"R$2,245/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766605043000","seoName":"infrastructure-analyst-n1","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/infrastructure-analyst-n1-6484544560806612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"74581626-ba89-4760-87d3-f90def0b67ec","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Install and maintain WIFI equipment","Technical support for PCs, notebooks, and servers","Health insurance and meal vouchers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sorocaba,São Paulo","unit":null}]},"addDate":1766605043812,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Alameda Itatinga, 1435 - Joapiranga, Valinhos - SP, 13278-480, Brazil","infoId":"6484462794700912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Infrastructure Analyst","content":"We are looking for a **Senior IT Infrastructure Analyst** to join our team. If you are committed, dynamic, and eager to learn, this opportunity is for you!\n\n**Responsibilities:** \n\\- Perform preventive/corrective maintenance on equipment (Windows and Mac computers, EPSON/HP printers, industrial equipment); \n\\- Manage information security (LGPD, access control, backups, and monitoring); \n\\- Provide technical support to headquarters, branches, and remote teams; \n\\- Manage hardware inventory, contracts, and suppliers; \n\\- Ensure infrastructure performance and availability by defining and tracking KPIs; \n\\- Seek cost optimization through technological solutions and supplier management; \n\\- Document procedures and participate in continuous improvement projects.\n\n**Requirements**\n\n\\- Bachelor’s degree in Network Administration, Information Systems, Computer Science, or related fields; \n\\- Solid experience in IT infrastructure with hands-on work in corporate environments; \n\\- Proficiency in Windows and macOS operating systems; \n\\- Experience with backup tools, access control systems, and network monitoring tools; \n\\- Knowledge of information security, best practices, and risk mitigation; \n\\- Familiarity with storage servers, industrial printers, and software such as Microsoft Office and Adobe; \n\\- Proactive profile with a strong sense of urgency and autonomy in problem resolution.\n\nBenefits\n\nMeal allowance; \nTransportation allowance; \nUnimed health insurance; \nUniodonto dental insurance;\n\nPharmacy benefit program; \nWellhub; \nPayroll-deductible loan; \nPartnership offering exclusive travel discounts; \nPartnerships with universities and English language schools.\n\nEmployment type: Full-time CLT contract\n\nSalary: R$4,000.00 – R$5,000.00 per month\n\nBenefits:\n\n* Health insurance\n* Dental insurance\n* Life insurance\n* Meal allowance\n* Transportation allowance","price":"R$4,000-5,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766598655000","seoName":"infrastructure-analyst-mid-level","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/infrastructure-analyst-mid-level-6484462794700912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1a8143e7-f3db-459e-b817-f7dc3dc40450","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Support IT infrastructure","Manage information security","Competitive benefits package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Valinhos,São Paulo","unit":null}]},"addDate":1766598655835,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Humberto Pescarini, 204 - Centro, Vinhedo - SP, 13280-262, Brazil","infoId":"6484374824819312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Manufacturing Analyst / MES Support - 25105","content":"### **Position Description:**\n\n\n\nWe are seeking a Manufacturing Analyst / MES Support professional to provide support, monitoring, and enhancement of Manufacturing Execution Systems (MES) and other shop-floor applications. The candidate will be responsible for ensuring operational continuity of systems, supporting implementations, and actively collaborating with local and global teams.\n\n### **Responsibilities:**\n\n\n* Manage the full ticket lifecycle: status updates, detailed action logging, analysis, incident resolution, and report generation.\n* Support the planning and execution of MES-related implementations and projects focused on improvements and new solutions.\n* Collaborate with internal and international teams to ensure integrated support and respond to high-priority requests within established deadlines.\n* Provide support for other local applications related to the manufacturing environment, in addition to MES systems.\n* Provide after-hours support when necessary to ensure operational continuity.\n* Ensure compliance with internal policies, standards, and procedures.\n* Work closely with development teams and functional areas to resolve application issues and address new requirements.\n* Interact with end users to deliver support, training, and guidance aimed at improving operational processes.\n* Collaborate with global teams to standardize and optimize production PC installations.\n* Perform testing, validation, and management of new application releases.\n* Develop and maintain automated tests to identify issues prior to go-live.\n* Create and maintain technical and functional documentation.\n* Plan, install, test, and monitor technical prerequisites on production PCs.\n* Evaluate existing work processes and implement continuous improvements.\n* Support integrations between shop-floor systems and other platforms such as SAP, PLCs, Reporting, and PLM.\n* Participate in occasional travel to other facilities as required.\n* Provide support for other IT demands (infrastructure and systems) following hiring.\n* Act ethically, systematically, deadline-oriented, and with strong professionalism in a multicultural environment.\n \n\n\n### **Requirements – Education and Experience:**\n\n\n* Bachelor’s degree in a related field **or** at least three years of proven experience with production supervision software.\n* Practical knowledge of hardware: industrial PCs, expansion cards (Applicom / Molex / Woodhead), RS232 serial communication, and industrial protocols (especially Ethernet/IP).\n* Familiarity with vision inspection systems.\n* Basic understanding of industrial automation, PLCs (Siemens S7, Allen-Bradley), I/O, PC integration, and OPC solutions.\n* Proficiency in SQL and experience with databases (SQL Server).\n* Advanced use of ticketing and incident management tools.\n \n\n\n### **Technical and Behavioral Skills:**\n\n\n* Strong ability to collaborate with functional and development teams.\n* Clear and concise communication skills with users and global stakeholders.\n* Proactive in identifying improvements and optimizing processes.\n* Organized, disciplined, and skilled at prioritizing tasks.\n* Ability to work autonomously and meet deadlines.\n* Adaptability to multicultural and international environments.\n* Willingness to undertake occasional travel.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766591783000","seoName":"manufacturing-analyst-mes-support-25105","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/manufacturing-analyst-mes-support-25105-6484374824819312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f864c306-c7d0-423b-8e98-76d239c5d430","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["MES system and factory application support","Collaboration with global and local teams","Industrial automation and SQL experience"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Vinhedo,São Paulo","unit":null}]},"addDate":1766591783189,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil","infoId":"6484374815219512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Support Analyst [JUNDIAI]","content":"You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties;\n\n \n\n\n\nResponsibilities:\n\n\n* Identify and resolve, both reactively and proactively, potential issues with IT equipment;\n* Assess the condition of IT equipment;\n* Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment;\n* Perform fieldwork to resolve incidents or service requests, or to conduct inspections;\n* Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues;\n* Identify and resolve problems related to network outlets;\n* Implement network resource sharing; identify issues in UTP cabling infrastructure;\n* Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches;\n* Install, replace, and substitute defective IT equipment and components supplied and funded by the CONTRACTOR, provided such equipment is outside its warranty period.\n* Install, update, and configure antivirus security systems and supported operating systems (OS), currently Windows and Chrome, and any other OS;\n* Configure and install software on computers, laptops, and tablets;\n* Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR;\n* Reconfigure existing equipment and software;\n* Install and configure workstations and printers;\n* Support basic operations involving computers, printers, peripherals, and accessories within the respective DE (Department/Division) and its UEs (Units);\n* Install network interface cards and update drivers;\n* Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR);\n* Perform data loading, purging, and transfer across storage media;\n* Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others;\n* Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) either in use or during integration;\n* Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty.\n\n \n\n\n\nRequirements\n\n\n* Completed bachelor’s degree\n* Experience in remote and on-site IT support\n* Availability to use personal vehicle","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766591782000","seoName":"it-support-analyst-jundiai","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/it-support-analyst-jundiai-6484374815219512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"286687d6-d3dd-4877-b11a-e0bfe8c21bf9","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Remote and on-site IT support","Installation and configuration of computer resources","Experience with LAN, WAN, and security"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Jundiaí,São Paulo","unit":null}]},"addDate":1766591782439,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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If you enjoy solving problems and possess initiative, this opportunity is for you!\n\n**Responsibilities:**\n\n* Providing **Level 1 support**\n* Installing, configuring, and troubleshooting systems, software, and applications;\n* Delivering remote and on-site support;\n* Relocating, replacing, and upgrading hardware and software;\n* Providing technical support for home office environments for minor-issue corrections or configurations. **Requirements:**\n* Experience installing software and maintaining computers, **even if in a personal context**;\n* Proficiency with technology and user support;\n* Availability for **on-site work**\n\n**Preferred Qualifications:**\n\n* • Basic knowledge of Operating Systems (Windows—primarily versions 10 and 11): Installation, network configuration, permissions, drivers, user profiles. • Basic knowledge of Networks and Connectivity (Network diagnostics using commands such as ping, ipconfig, tracert, TCP/IP, DNS, DHCP, Gateway, and VPN) • Basic knowledge of Information Security (Best practices: strong passwords, phishing awareness, access control, antivirus policies, firewall, backups, fundamental understanding of LGPD and data confidentiality) • Basic knowledge of Support Tools and Software (Office Suite, Microsoft 365, ticketing / ITSM systems, and remote access tools) • Basic knowledge of Hardware and Infrastructure (Basic assembly and maintenance of computers and laptops; diagnosing peripheral failures (monitors, mouse, keyboard, headset); driver installation; replacement of simple components (RAM, HDD, SSD).\n\nEmployment Type: Full-time CLT\n\nCompensation: BRL 1,904.00 per month\n\nBenefits:\n\n* Medical insurance\n* Dental insurance\n* Food allowance\n* Meal voucher\n* Transportation allowance","price":"R$1,904/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766591782000","seoName":"1039351-support-analyst-jr","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/1039351-support-analyst-jr-6484374820006612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"91e49305-1da0-4843-ba7d-c515cd6a07d9","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Level 1 Support","Software Installation and Configuration","Availability for On-site Work"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Hortolândia,São Paulo","unit":null}]},"addDate":1766591782812,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil","infoId":"6484195399718612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Backup Infrastructure Support Analyst","content":"**WE ARE XTREME IT** \n\nExtreme quality has a method. At Xtreme IT, quality is not a promise—it’s a method. What we deliver goes far beyond backup or tools. \n\nWe deliver resilience, continuity, and real security for critical data. We are driven by a clear mission: to protect what keeps businesses running. And we achieve this by combining technology, intelligence, and our proprietary operational model.\n\n\n**JOB SUMMARY** \n\nResponsible for planning, implementing, managing, and monitoring corporate backup and data recovery solutions, ensuring the integrity, availability, and security of the company’s critical information. Works with discipline, a strong sense of responsibility, and an unwavering focus on quality, minimizing risks of data loss due to failures, disasters, or cyberattacks. \n\nA key contributor to business continuity, providing analytical insight and proactive action across all routines of administration, verification, troubleshooting, and optimization of backup systems. Also actively participates in developing and executing disaster recovery (DR) plans, ensuring operational resilience and continuous learning in challenging scenarios.\n\n\n**RESPONSIBILITIES** \n\nBackup Solution Administration: Manage and maintain daily operations of backup tools (e.g., Dell NetWorker, Veritas, Veeam, Commvault, IBM Spectrum Protect, etc.) with excellence. This includes configuring policies, schedules, data retention, and log monitoring. \n\nProactively and continuously monitor backup routine success, identify failures and performance bottlenecks, and implement improvements to optimize resource utilization and execution time. \n\nData Recovery (Restore): Execute file, database, virtual machine, or full-system restoration procedures as requested by users or during emergency situations. \n\nMedia Management: Control and manage backup media storage, including LTO tapes, cloud storage, or virtual disks. \n\nRecovery Testing: Conduct periodic and simulated disaster recovery tests to validate plan effectiveness and identify areas for improvement. \n\nDocumentation: Maintain up-to-date, clear, and standardized technical documentation to foster collective learning regarding backup architecture, standard operating procedures (SOPs), and disaster recovery plans (DRPs). \n\nSupport and Service: Provide empathetic and assertive technical support, communicating transparently and focusing on definitive resolution; respond to and resolve backup-related support tickets and requests with rapid, efficient solutions. \n\nTraining and Innovation: Research emerging technologies and trends in backup and data recovery to propose more efficient and secure solutions for the company.\n\n\n**EDUCATION** \n\nBachelor’s degree in IT, Computer Science, or related fields.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766577765000","seoName":"infrastructure-backup-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/infrastructure-backup-support-analyst-6484195399718612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"3d145ca2-dc7c-4d75-ac7c-2aff5a4138df","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Manage corporate backup solutions","Monitor and optimize backup routines","Perform data recovery in emergencies"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Indaiatuba,São Paulo","unit":null}]},"addDate":1766577765602,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil","infoId":"6484195396569912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Field Support Analyst","content":"We are seeking a professional to provide technical support for our offices and units, ensuring a smooth, secure, and efficient experience for all users. If you are hands-on, organized, and passionate about solving problems, this position is for you.\n\n\nResponsibilities\n\n\nProvide first- and second-level support to users, both on-site and remotely, resolving incidents related to hardware, software, operating systems, networks, and corporate tools.\n\n\nPerform installation and configuration of workstations, laptops, printers, and peripherals.\n\n\nHandle, log, and track service requests via the service desk tool, ensuring compliance with SLA deadlines.\n\n\nEnsure the proper functioning of equipment and basic IT infrastructure across offices and units.\n\n\nDocument technical procedures and solutions applied, and maintain an up-to-date knowledge base.\n\n\nSupport the technological onboarding of new employees (equipment preparation, access setup, and basic training).\n\n\nSuggest continuous improvements to support processes, contributing to the evolution of the area.\n\n\nRequirements:\n\n\nPrevious experience in technical support (on-site and remote).\n\n\nKnowledge of Windows, Microsoft Office suite, networking, equipment maintenance, and service desk tools.\n\n\nAbility to interact with users empathetically, clearly, and in an organized manner.\n\n\nProactive, collaborative, and solution-oriented profile.\n\n\n \n\nMinimum Education Level: Bachelor’s Degree \n\n \n\nDesired Education:\n* Information Technology, Technical Course\n* Information Technology, Bachelor’s Degree\n\n\nLanguages:\n* English (Intermediate)\n\n \n\n* Life Insurance – MetLife\n* Sul América Health Plan (Optional)\n* Total Pass\n* Transportation Allowance\n* Meal/ Food Allowance","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766577765000","seoName":"field-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/field-support-analyst-6484195396569912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f89df32f-60c6-4073-b17d-9ecd43aca804","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Technical support for users","Installation and configuration of equipment","Continuous improvement in processes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Valinhos,São Paulo","unit":null}]},"addDate":1766577765356,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Lazara Siqueira, 4 - Jardim Itapevi, Itapevi - SP, 06653-120, Brazil","infoId":"6471730503014712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Support Analyst","content":"Description:\n* Solid knowledge of Windows 10/11 and advanced desktop environment troubleshooting.\n* Practical experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint at basic/intermediate level).\n* Solid understanding of identity management in Entra ID / Azure AD (user and group creation, permissions).\n* Practical knowledge of Microsoft Intune (compliance, simple policies, inventory, device support).\n* Networking fundamentals: TCP/IP, DHCP/DNS, corporate Wi\\-Fi.\n* Experience with ITSM tools, preferably TOPdesk.\n\n \n\nResponsibilities and duties:\n\n \n\n* Provide Level 1 and part of Level 2 technical support for hardware, software, networks, and Microsoft 365.\n* Handle requests via TOPdesk, ensuring proper logging, categorization, and SLA compliance.\n* Perform basic and intermediate administration tasks in Microsoft 365, including account creation, permission assignment, troubleshooting for Outlook/Teams/OneDrive, and SharePoint access management.\n* Manage corporate devices through Microsoft Intune (basic policies, compliance, app and profile troubleshooting).\n* Support and maintain the fleet of laptops, desktops, printers, and peripherals.\n* Conduct network diagnostics (DNS, DHCP, TCP/IP, corporate Wi\\-Fi) and resolve connectivity issues.\n* Participate in updating asset inventory and technical documentation.\n* Collaborate with the Infrastructure team on continuous improvements and process standardization.\n* Assist in projects related to endpoints, governance, Intune, automation, and Microsoft 365.\n\n\n \n\n2512060202191907315","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766058212000","seoName":"support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/support-analyst-6471730503014712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0b841a8a-61b9-4727-ada2-b4b1c503e9b0","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Support Windows 10/11 and Microsoft 365","Administer Intune and Azure AD","Troubleshoot network and device issues"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Itapevi,São Paulo","unit":null}]},"addDate":1765603945548,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Av. Brasil, 110 - Parque Amarylis, Itupeva - SP, 13295-140, Brazil","infoId":"6473763726054712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Support Analyst [ITUPEVA]","content":"You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties;\n\n \n\n\n\nResponsibilities:\n\n\n* Identify and resolve, both reactively and preventively, potential issues with IT equipment;\n* Assess the condition of IT equipment;\n* Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment;\n* Perform fieldwork to resolve incidents or service requests, or to conduct inspections;\n* Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues;\n* Identify and resolve issues related to network ports;\n* Implement network resource sharing; identify issues in UTP cabling infrastructure;\n* Support physical troubleshooting of LAN, WAN, and WLAN, within a heterogeneous environment containing hubs and switches;\n* Install, replace, and substitute defective IT equipment and parts provided and funded by the CONTRACTOR, provided such equipment is outside warranty coverage.\n* Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.;\n* Configure and install software on computers, notebooks, and tablets;\n* Remove previous versions and configure the new virtual environment (formatting) defined by the CONTRACTOR;\n* Reconfigure existing equipment and software;\n* Install and configure workstations and printers;\n* Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) of assignment and its UEs (Units);\n* Install network interface cards and update drivers;\n* Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR);\n* Perform data loading, purging, and transfer across storage media;\n* Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others;\n* Identify and resolve problems, failures, and technical non-conformities presented by computing resources (hardware and software) either in use or during integration;\n* Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers holding active warranties.\n\n \n\n\n\nRequirements\n\n\n* Completed undergraduate degree\n* Experience in remote and on-site IT support.\n* Willingness to use personal vehicle","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765956712000","seoName":"it-support-analyst-itupeva","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/it-support-analyst-itupeva-6473763726054712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"9f3790a8-6f49-4da5-86ba-425cd6f0c661","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Remote and on-site IT support","Installation and configuration of computing resources","Experience with LAN, WAN, and security"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Itupeva,São Paulo","unit":null}]},"addDate":1765762791098,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Praça da República, 258 - Centro, Sumaré - SP, 13170-003, Brazil","infoId":"6461967911257912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst II","content":"At **Mills**, we believe that building goes far beyond our business model—it’s about creating connections, generating opportunities, and transforming stories with real impact.\n\n \n\nWith over 72 years of history, we are a national reference in the rental of aerial work platforms, heavy machinery (yellow line and trucks), compressors, power generators, forklifts, pallet jacks, tow tractors, and formwork and shoring equipment. Our comprehensive and reliable solutions drive diverse industries forward.\n\n \n\nOur culture values respect, collaboration, people development, and innovation. Here, we work in an environment that promotes growth, safety, and well-being for everyone—where each person is an essential part of our success.\n\n **Gender, generation, and culture pose no barriers when it comes to knowledge, talent, or skills.** Diversity is part of our daily construction, and we know that plural teams foster greater creativity, innovation, and results.\n\n **We are under construction. Join this journey and help shape a more diverse, sustainable, innovative, and opportunity-rich Mills.**\n\n \n\n**All our job openings are open to people with disabilities.**\n\n \n\n**Submit your resume and participate in the selection process for the opportunity described below.**\n\n **Responsibilities and Duties** \n\nEnsure continuous, secure, and efficient operation of the IT infrastructure at the Sumaré branch, serving as the local focal point to support leadership, operational teams, and critical departments within the unit.\n\n\nThe mission involves ensuring network stability, delivering high-quality user support (including VIP users), maintaining IT environment reliability, and safeguarding IT assets—all while collaborating synergistically with corporate teams to uphold standards, security, and high availability.\n\n\nKey responsibilities include monitoring the branch’s network infrastructure;\n\n\nSupporting network integrations for machinery and operational systems; configuring and maintaining UniFi Wi-Fi; administering Cloud Telephony (Digivox PABX); managing Windows workstations, printers, and operational devices;\n\n\nAlso responsible for managing privileged access and local IT inventory; monitoring rack/CPD temperature and environmental conditions; performing tests and ensuring proper operation of APC UPS units; and planning maintenance windows to minimize operational impact.\n\n **Requirements and Qualifications** \n\nBachelor’s degree in IT, Networking, or related fields.\n\n\nExperience with Windows 7/10/11 and Windows Server 2008 or later, including Active Directory administration, Group Policy, MFA, and VPN. Knowledge of FortiGate and FortiAnalyzer firewalls, UniFi Wi-Fi, Cloud IP Telephony, Zabbix, and Grafana.\n\n\nFundamental understanding of ITIL and asset management.\n\n\nMicrosoft and ITIL Foundation certifications will be considered advantageous.\n\n **Additional Information** \n\nMedical Assistance;\n\n\nDental Assistance;\n\n\nMeal or Food Allowance;\n\n\nMobility Allowance or Commuter Pass;\n\n\nLife Insurance;\n\n\nWellhub access for you and your dependents;\n\n\nPLR – Profit and Results Sharing;\n\n\nExtended Maternity and Paternity Leave;\n\n\nDr. Mills (online medical consultations);\n\n \n\nWant to grow, develop, and work somewhere that truly values who you are? Then join us!\n\n\n\n \n\nAt Mills, dreaming big is part of our culture—which is why we place people at the center of everything. Here, respect, collaboration, and development go hand-in-hand with innovation and safety. We’ve built a welcoming environment where everyone has space to learn, grow, and make a difference.\n\n \n\nAs a Certified B Corporation, we commit authentically to positive impact: striving not only to create value for our customers but also for society and the planet.\n\n \n\nMoreover, we’re recognized as one of Brazil’s Best Companies to Work For by GPTW (Great Place to Work) and take pride in our journey:\n\n \n\nWe are Latin America’s largest aerial work platform rental company.\n\n\nA national reference in machinery and equipment rental.\n\n\nWe operate nationwide, with over 60 branches and 2,000 team members.\n\n \n\nAt Mills, diversity matters. Here, no one is left behind—we believe that different stories, perspectives, and experiences make our team stronger and more creative. And it’s precisely through this plurality that we continue innovating and achieving extraordinary results—together.\n\n \n\nIf you want to build a purpose-driven career in a place where your work makes real societal impact, this is your place. **And all our job openings are inclusive and open to people with disabilities.**\n\n **Inspire. Grow. 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The professional will be responsible for maintaining solution availability, supporting implementations, participating in continuous improvement initiatives, and ensuring integration between factory floor systems and corporate platforms.\n\n\n\nAdditionally, this specialist will provide support to international units (North and South America), primarily working on organization-specific applications and vendor-specific solutions, as well as understanding the customer-oriented hardware platform.\n\n \n\n\n**Responsibilities:**\n----------------------\n\n\n* Ensure rigorous tracking of tickets (status, documentation, resolution, and reporting);\n* Support planning and execution of deployments or projects related to new solutions and MES improvements;\n* Coordinate activities with technical and functional teams across different regions to ensure effective support for critical applications;\n* Work closely with local and global support teams to address high-priority requests within appropriate timeframes;\n* Contribute to the support and maintenance of other local applications beyond MES;\n* Provide off-hours support when necessary, according to operational demands;\n* Ensure compliance with internal IT policies and procedures;\n* Test and manage new application releases;\n* Develop and maintain automated tests for proactive failure detection before go\\-live;\n* Create and maintain technical and functional documentation;\n* Design, test, deploy, and monitor technical prerequisites on production PCs, ensuring compatibility with new technologies;\n* Assist in integration between factory floor applications and corporate systems (e.g.: SAP, PLC, Reporting, PLM);\n* Train and support business users;\n* Collaborate with international deployment teams to optimize application installations;\n* Evaluate existing processes and propose continuous improvements;\n* Perform complementary IT activities after hiring (infrastructure and systems);\n* Availability for occasional travel to other units.\n\n\n**Education and Experience Requirements:**\n-----------------------------------------\n\n\n* Bachelor's degree in related fields or minimum of 3 years of experience with production supervision software;\n* Experience with industrial hardware:\n* Industrial PCs;\n* Expansion cards (Applicom / Molex / Woodhead);\n* RS232 (serial lines);\n* Communication protocols (primarily Ethernet/IP);\n* Industrial camera systems;\n* Knowledge of industrial automation, including;\n* PLCs (Siemens S7, Allen\\-Bradley); \n\nI/O;\n* Integration with PCs;\n* OPC solutions;\n* Knowledge of SQL and databases (preferably SQL Server);\n* Advanced experience with ticketing and incident management tools;\n* Fluency in English (required).\n\n \n\n\n**Required Skills:**\n----------------------------\n\n\n* Ability to work closely with development teams, functional teams, and end users;\n* Ability to resolve complex application issues and conduct technical analysis;\n* Organizational skills, ability to set priorities and meet deadlines;\n* Excellent communication and professional demeanor;\n* Ability to work independently and in multicultural and international environments;\n* Proactive in seeking continuous improvements;\n* Availability for national and international travel.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764215931000","seoName":"analista-de-ti-pleno-especialista-de-suporte-a-aplicacoes-do-chao-de-fabrica-25105","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-itu/cate-network-sys-admin/analista-de-ti-pleno-especialista-de-suporte-a-aplicacoes-do-chao-de-fabrica-25105-6452862091353912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0131c56c-4748-44a2-a4cd-b27dd16295b2","sid":"e29462bc-1ae1-4f5f-96d4-445fa84dd547"},"attrParams":{"summary":null,"highLight":["Support for factory floor applications","Experience with industrial hardware and PLCs","Fluency in English required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Vinhedo,São Paulo","unit":null}]},"addDate":1764129850886,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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If you don't meet all the job requirements, we still invite you to apply, okay? 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Location:
Itu
Category:
Network Sys Admin

Indeed
Infrastructure Support Analyst
Do you enjoy challenges, have an analytical mindset, and seek a company where **innovation, collaboration, and continuous learning** are part of daily routine?
Then this position is for you!
**Responsibilities:**
* Customer support (via phone, WhatsApp, and ticketing system)
* Corporate email
* Printers
* Daily-use applications
* Office suite / Microsoft 365
* Resolution of low- and medium-complexity incidents
* Basic computer assembly and maintenance
* IP, DNS, Gateway
* Remote access
* User creation and password resets (Microsoft 365 / Active Directory)
* Ticket registration and updates in the system
* Escalation to Level 2 when necessary
* Support for simple deployments and field activities (when requested)
**Expected profile**
* Strong communication skills
* Organizational skills
* Willingness to learn and grow
* Proactivity
* Teamwork
* Focus on delivering solutions
Employment type: Full-time CLT contract
Salary: R$2,500.00 – R$2,600.00 per month
Benefits:
* Meal allowance
* Transportation allowance
Selection question(s):
* Do you hold a Brazilian driver’s license (CNH) category B? If yes, do you regularly drive?

R. Prof. Antônio Rafael, 109 - Vila Virginia, Jundiaí - SP, 13209-060, Brazil
R$2,500-2,600/month

Indeed
Microsoft Endpoint Infrastructure Analyst
An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Araçariguama.
FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its customers’ needs in the digital market.
**Responsibilities:**
Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Perform task automation and advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations.
Previous roles such as IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position.
**Desired Qualifications:** **Education:** Completed undergraduate degree
**Experience:** Relevant experience required
**Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview.
* Benefits will be disclosed during the interview stage.
**Additional Information:** * Contract: Hybrid — Hybrid work model.
* Candidates from Pirapora do Bom Jesus, São Roque, Santana de Parnaíba, or Cabreúva are also considered for this position.
* Duration: Full-time
* Working hours: To be determined.

R. Eloy Chaves, 89 - Vale da Bencao, Araçariguama - SP, 18147-000, Brazil
Negotiable Salary

Indeed
Senior IT/Telecom Infrastructure Analyst
We are seeking a Senior IT/Telecom Infrastructure Analyst to support and evolve our IT infrastructure, ensuring high availability, security, performance, and resilience of on\-premises and cloud environments.
If you take pride in serving, act with ownership, have the courage to make things happen, and are interested in joining a company that transforms people, apply now and become part of our journey!
**\#febralovers**
**Responsibilities and duties**
* Administer and maintain **on\-premises** environments, ensuring stability, security, and performance;
* Manage **Fortinet Firewalls (FortiGate)**, including security policies, VPNs, rules, and troubleshooting;
* Administer **UniFi Wi\-Fi** environments, ensuring coverage, performance, and availability;
* Manage and provide support for **CCTV** and **Access Control** solutions;
* Monitor infrastructure, services, and applications using **Zabbix and Grafana**, creating alerts, dashboards, and performance analyses;
* Administer **cloud** environments (AWS, Microsoft Azure, and DigitalOcean);
* Administer **virtualization** environments (VMware and Hyper\-V);
* Manage the lifecycle and refresh of infrastructure equipment;
* Manage Telecom: Internet links, VoIP telephony, and mobile telephony;
* Use and administer **GLPI** for incident management, asset tracking, contract management, and knowledge base;
* Coordinate technical support activities, ensuring compliance with **SLAs** and operational best practices;
* Generate, analyze, and present **performance indicators (KPIs)** and executive reports on infrastructure, support, and availability;
* Propose and implement **continuous improvements** focused on optimizing infrastructure, system performance, and resilience of critical systems;
* Document environments, processes, and technical standards;
* Analyze critical incidents and define corrective and preventive action plans.
**Requirements and qualifications**
* Completed Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related Technology fields;
* Solid foundation in IT infrastructure (on\-premises and cloud), networking, and advanced technical support;
* Practical experience with cloud environments: AWS, GCP, and DigitalOcean;
* Practical experience with GLPI for incident management, asset tracking, contract management, and knowledge base;
* Experience generating performance indicator and KPI reports;
* Strong troubleshooting capability in critical, high-availability environments;
* Willingness to travel.
**Preferred qualifications**
* Certifications such as Fortinet, ITIL, AWS, or similar;
* Experience with automation, scripting, or Infrastructure as Code;
* Participation in infrastructure deployment for large-scale events.
* Behavioral competencies
* Analytical profile with results orientation;
* Teamwork and strong sense of responsibility;
* Ability to organize and prioritize tasks.
**Additional information**
As a PJ contractor, you will be entitled to vacation after 12 months of contract, and:
* **TotalPass**
* **Starbem**
At **Febracis**, we believe in the power of transformative connections.
We are not just a business school —
we are a movement that inspires change and builds extraordinary stories.
Our mission is simple yet grand: **to develop leaders, transform potential into results, and generate positive impact**
**in the world.**
We are people who believe that where limits exist, opportunities are born; that connection is essence, excellence is the path, and transforming lives is our greatest legacy.
Being a **FebraLover** means living this every day.
It means acting with integrity, having purpose behind every action, being the protagonist of your own story, and believing that success only makes sense when shared.
If you also believe that work and purpose go hand in hand, then this is your place.
**Come build an extraordinary world with us. Come be a FebraLover.**

Av. Dr. Álvaro Ribeiro, 489 - Jardim Deghi, Santana de Parnaíba - SP, 06502-181, Brazil
Negotiable Salary

Indeed
Junior Infrastructure Services Analyst
**Your future deserves this energy!**
We believe the energy you invest in your career deserves a return.
That’s why we recognize our people’s dedication and are always looking for those who want to make a difference and build a prosperous, secure career path.
At CPFL, you’ll find a solid environment to grow with confidence—security to evolve and space to build a purpose-driven future.
**POSITION**: **Junior Infrastructure Analyst**
**VACANCIES**: 01
**COMPANY**: Nect Serviços Adm Ltda (S003\)
**DEPARTMENT**: SSSI\-REAL ESTATE COORDINATION
**CITY**: Indaiatuba, SP
**Contract type: Temporary position, average duration of 7 to 9 months**
**Work modality:** 100% In-person
We are seeking a **Junior Infrastructure Analyst** to work in a strategic area, contributing to the organization, control, and efficiency of the company’s financial and operational processes.
**Prerequisites**
* Bachelor’s degree completed in **Business Administration, Accounting, Economics**, or related fields;
* Intermediate proficiency in the **Microsoft Office Suite** (Excel, Word, PowerPoint);
* Experience with **PROC\-V and Pivot Tables** in Excel is desirable;
* Knowledge of **SAP** is desirable;
* Availability for **100% in-person work in Indaiatuba**.
**Key Responsibilities**
* Analyze and perform daily scheduling of **automatic and manual payments** in the system, including registration of invoices and bills;
* Support employees and clients, adhering to **policies and service level agreements (SLAs)**, ensuring timely and high-quality service delivery;
* Perform **reconciliation of journal entries**;
* Execute **tax and duty payments** on behalf of the company;
* Maintain up-to-date the department’s **performance indicator spreadsheet**;
* Contribute to **operational process improvements**, interacting with IT systems and other departments;
* Support the development of **payment controls**, ensuring all documentation is properly approved and authorized.
**Desired Profile**
* Organizational skills and attention to detail;
* Sense of responsibility and commitment to deadlines;
* Strong communication and interpersonal skills;
* Proactivity and continuous improvement mindset.
**What we offer:**
* Transportation Allowance;
* Meal Voucher;
* Food Allowance;
* Medical Assistance;
* Dental Assistance;
* 6-month maternity leave and 20-day paternity leave;
* Childcare Assistance (subject to eligibility criteria);
* Life Insurance;
* Profit-Sharing Plan (PLR);
* Wellhub;
* “Fale Comigo” Program (free, confidential telephone-based support for psychological, legal, financial, and social assistance).
**Learn more about us:**
We operate in Brazil’s electric power sector and have a solid history dating back to 1912, contributing to the development of the cities and states we serve through solutions in power generation, transmission, distribution, energy trading, and service provision.
Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s electricity sector.
Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people via our efficient customer service network.
We believe diverse teams and an inclusive environment for all people are fundamental to the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunity for everyone.
Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil
Negotiable Salary

Indeed
Mid-Level Infrastructure Analyst
**Responsibilities:**
* Responsible for infrastructure and information security projects, from planning through execution.
* Develop and maintain technical documentation.
* Implement and maintain information security solutions, including anti-spam, antivirus EDR Defender, Fortinet firewalls, and Active Directory.
* Ensure environment connectivity, with a focus on Cisco technologies.
* Configure and manage Microsoft environments (Office 365 ADM, EntraID, MDM Intune, SharePoint).
* Manage vendors and partners, ensuring quality, productivity, security, and technological innovation.
* Contribute to information security by leading initiatives such as vulnerability management and mitigation, phishing campaigns, patch application, penetration testing, and hardening in collaboration with vendors.
* Manage observability tools (Zabbix/Grafana).
**Requirements:**
* Completed bachelor’s degree in Computer Networks, Computer Engineering, or related fields; postgraduate studies or an MBA are advantageous.
**Specific Knowledge:**
* Familiarity with ISO 27001/27002 standards and LGPD.
* Experience with security policies, phishing campaigns, SIEM, and SOC.
* Vulnerability management, patching, DLP, and hardening.
* Firewall configuration, preferably Fortinet.
* Antivirus, EDR, and antispam administration, preferably Microsoft Defender.
* Switch and wireless configuration, preferably Cisco.
* Network administration: TCP/IP, DNS, DHCP, VPN, routing protocols.
* Management of Microsoft environments: Office 365 ADM, AD, EntraID, MDM Intune, SharePoint.
* Experience with virtualized environments running Windows Server 2022–2025 and Linux/Debian.
* Observability tools (Zabbix/Grafana).
* Experience with ITSM, preferably GLPI.
* Asset management: hardware, software, and licenses.

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil
Negotiable Salary

Indeed
RHK457 - Infrastructure Analyst
**Job Opening: RHK457 \- Infrastructure Analyst**
**Contract Type: CLT, On-site**
**Location: Sorocaba / SP**
**Working Hours: Monday to Friday, from 08:00 to 17:00 or from 09:00 to 18:00.**
**Salary: R$ 6\.000,00**
**Benefits: Meal Voucher / Health Insurance / Transportation Voucher / Life Insurance.**
**Requirements:**
High School Diploma (Bachelor’s degree in Engineering or related fields is a plus).
Systems and Tools: Fortigate; Linux Operating System (Advanced); Windows Server (Advanced); Microsoft Cloud (Advanced); Cloud Computing (Intermediate); EWS; Azure
Language: English (Intermediate)
Must reside in Sorocaba or Votorantim / SP
**Mission:**
We are seeking an **Infrastructure Analyst** to join the IT team of a technology company. We are looking for committed professionals who are passionate about technology and focused on delivering secure and efficient infrastructure solutions.
**Responsibilities:**
* Manage storage systems (e.g., MSA, StoreOnce), switches, and servers (HPE);
* Administer and provide support for virtualized environments (VMware);
* Implement and maintain backup solutions (e.g., Veeam, ArcServe, Veritas);
* Administer Linux and Windows Server operating systems;
* Manage EDR and antivirus software (Kaspersky, TrendMicro);
* Provide network and connectivity support and troubleshooting (LAN, VLANs, VPN, HUB\-SPOKE);
* Support cloud projects (OCI, Azure, AWS), including migration and hybrid integration;
* Participate in security projects with Fortinet (FortiGate, FortiAnalyzer, FortiManager).
**Knowledge and Skills:**
Fortigate; Linux Operating System (Advanced); Windows Server (Advanced); Microsoft Cloud (Advanced); Cloud Computing (Intermediate); EWS; Azure
DD29102025
Job Type: Full-time CLT
Compensation: R$6\.000,00 per month
Benefits:
* Medical assistance
* Life insurance
* Meal voucher
* Transportation voucher
Screening Question(s):
* Do you reside in Sorocaba/SP or are you available to relocate at your own expense?
* Do you have intermediate-level English proficiency?
(This knowledge will be used for reading technical documentation and supporting systems.)
* What is your level of expertise in Microsoft Cloud and Azure (basic, intermediate, or advanced)?
* How long have you worked in the IT Infrastructure field?
Work Location: On-site

R. Dr. Ubaldino do Amaral, 31 - Centro, Sorocaba - SP, 18010-040, Brazil
R$6,000/month

Indeed
RHK457 - IT Infrastructure Analyst
**Position: RHK457 - IT Infrastructure Analyst**
**Contract: CLT, On-site**
**Location: Sorocaba / SP**
**Schedule: Monday to Friday, 08:00–17:00 or 09:00–18:00.**
**Salary: 6,000.00**
**Benefits: Meal Voucher / Health Insurance / Transportation Voucher / Life Insurance.**
**Requirements:**
High School Diploma (Bachelor’s degree in Engineering or related fields is a plus).
Systems and Tools: Fortigate; Linux Operating System (Advanced); Windows Server (Advanced); Microsoft Cloud (Advanced); Cloud Computing (Intermediate); EWS; Azure
Language: English (Intermediate)
Residency in Sorocaba or Votorantim / SP
**Mission:**
We are seeking an **Infrastructure Analyst** to join the team of an IT-sector company. We seek professionals who are committed, passionate about technology, and focused on delivering secure and efficient infrastructure solutions.
**Responsibilities:**
* Manage storage systems (e.g., MSA, StoreOnce), switches, and servers (HPE);
* Administer and provide support for virtualized environments (VMware);
* Implement and maintain backup solutions (e.g., Veeam, ArcServe, Veritas);
* Administer Linux and Windows Server operating systems;
* Manage EDR and antivirus software (Kaspersky, TrendMicro);
* Provide network and connectivity support and troubleshooting (LAN, VLANs, VPN, HUB-SPOKE);
* Support cloud projects (OCI, Azure, AWS), including migration and hybrid integration;
* Participate in security projects with Fortinet (FortiGate, FortiAnalyzer, FortiManager).
**Knowledge and Skills:**
Fortigate; Linux Operating System (Advanced); Windows Server (Advanced); Microsoft Cloud (Advanced); Cloud Computing (Intermediate); EWS; Azure
DD29102025
Job Type: Full-time CLT
Compensation: R$6,000.00 per month
Benefits:
* Medical Assistance
* Life Insurance
* Meal Voucher
* Transportation Voucher
Screening Questions:
* Do you reside in Sorocaba/SP, or are you available to relocate at your own expense?
* Do you have intermediate-level English proficiency?
(This knowledge will be used for reading technical documentation and supporting systems.)
* What is your proficiency level with Microsoft Cloud and Azure (basic, intermediate, or advanced)?
* How long have you worked in the IT Infrastructure field?
Work Location: On-site

R. Boa Vista, 6 - Barra Funda, Votorantim - SP, 18114-330, Brazil
R$6,000/month

Indeed
Infrastructure Analyst Nr1 - Downtown
Human Resources Consulting is seeking an Infrastructure Analyst Nr1 professional in Hortolândia (Downtown).
Valor Potencial is a company focused on developing innovative solutions to maximize business performance. Its goal is to help companies identify and explore their growth potential.
**Responsibilities:**
Configuration of WIFI equipment. Functionality, connection, registration, and login testing of WIFI equipment. Maintenance of WIFI equipment. Rollout of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic As-Built reporting. Installation of links with fixed-line and radio telecommunications operators. Monitoring, cabling, and installation of infrastructure. Technical visits for project implementation and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Usability of internal systems.
**Desired Qualifications:** **Education:** Completed technical education
**Experience:** Relevant experience required
**Compensation and Benefits:** * Salary: BRL 2,245.00
* Meal voucher
* Transport voucher
* Notebook
**Additional Information:** * Contract type: Permanent – On-site
* Duration: Full-time
* Working hours: To be determined.

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil
R$2,245/month

Indeed
Infrastructure Analyst N1 - Downtown
Human Resources Consulting is seeking an Infrastructure Analyst N1 professional in Sorocaba (Downtown).
Valor Potencial is a company focused on developing innovative solutions to maximize business performance. Its goal is to help companies identify and leverage their growth potential.
**Responsibilities:**
Configuration of WIFI equipment. Functionality, connectivity, registration, and login testing of WIFI equipment. Maintenance of WIFI equipment. Deployment of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic as-built reporting. Installation of communication links with fixed-line and radio telecommunications providers. Monitoring, cabling, and installation of infrastructure. Technical visits for project implementation and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Internal system usability.
**Desired Qualifications:** **Education:** Completed technical degree
**Experience:** Relevant experience required
**Compensation and Benefits:** * Salary: BRL 2,245.00
* Meal allowance
* Transportation allowance
* Laptop
**Additional Information:** * Employment type: Full-time, on-site
* Work schedule: Full-time
* Working hours: To be determined.

R. Dr. Ubaldino do Amaral, 31 - Centro, Sorocaba - SP, 18010-040, Brazil
R$2,245/month

Indeed
INFRASTRUCTURE ANALYST N1
WIFI equipment configuration;
Functional testing, connectivity testing, device registration, and login for WIFI equipment;
Maintenance of WIFI equipment;
Deployment of WIFI equipment on buses, terminals, or bus stops;
Electrical testing of wiring harnesses, fuse holders, and fuses;
Installation of WIFI equipment on buses or terminals;
Assembly and maintenance of racks, controllers, antennas, and cable TV outlets;
Photographic report – As-built
Installation of network links with fixed-line and radio telecommunications providers;
Supervision, cabling, and infrastructure installation;
Technical site visits for project implementation and maintenance;
Structured network maintenance;
Heatmap generation;
Hotspot monitoring;
Usability of internal systems.
Employment type: Full-time CLT contract
Salary: R$2,245.00 per month
Benefits:
* Medical insurance
* Meal vouchers
* Transportation vouchers
Selection questions:
* Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays?
* Valid driver’s license?
* Academic or technical background in IT, PC/notebook/server support, and basic networking knowledge?
* Easy access to Jardim Piazza Di Roma neighborhood, Sorocaba – SP,

R. Dr. Ubaldino do Amaral, 31 - Centro, Sorocaba - SP, 18010-040, Brazil
R$2,245/month

Indeed
Senior Infrastructure Analyst
We are looking for a **Senior IT Infrastructure Analyst** to join our team. If you are committed, dynamic, and eager to learn, this opportunity is for you!
**Responsibilities:**
\- Perform preventive/corrective maintenance on equipment (Windows and Mac computers, EPSON/HP printers, industrial equipment);
\- Manage information security (LGPD, access control, backups, and monitoring);
\- Provide technical support to headquarters, branches, and remote teams;
\- Manage hardware inventory, contracts, and suppliers;
\- Ensure infrastructure performance and availability by defining and tracking KPIs;
\- Seek cost optimization through technological solutions and supplier management;
\- Document procedures and participate in continuous improvement projects.
**Requirements**
\- Bachelor’s degree in Network Administration, Information Systems, Computer Science, or related fields;
\- Solid experience in IT infrastructure with hands-on work in corporate environments;
\- Proficiency in Windows and macOS operating systems;
\- Experience with backup tools, access control systems, and network monitoring tools;
\- Knowledge of information security, best practices, and risk mitigation;
\- Familiarity with storage servers, industrial printers, and software such as Microsoft Office and Adobe;
\- Proactive profile with a strong sense of urgency and autonomy in problem resolution.
Benefits
Meal allowance;
Transportation allowance;
Unimed health insurance;
Uniodonto dental insurance;
Pharmacy benefit program;
Wellhub;
Payroll-deductible loan;
Partnership offering exclusive travel discounts;
Partnerships with universities and English language schools.
Employment type: Full-time CLT contract
Salary: R$4,000.00 – R$5,000.00 per month
Benefits:
* Health insurance
* Dental insurance
* Life insurance
* Meal allowance
* Transportation allowance

Alameda Itatinga, 1435 - Joapiranga, Valinhos - SP, 13278-480, Brazil
R$4,000-5,000/month

Indeed
Manufacturing Analyst / MES Support - 25105
### **Position Description:**
We are seeking a Manufacturing Analyst / MES Support professional to provide support, monitoring, and enhancement of Manufacturing Execution Systems (MES) and other shop-floor applications. The candidate will be responsible for ensuring operational continuity of systems, supporting implementations, and actively collaborating with local and global teams.
### **Responsibilities:**
* Manage the full ticket lifecycle: status updates, detailed action logging, analysis, incident resolution, and report generation.
* Support the planning and execution of MES-related implementations and projects focused on improvements and new solutions.
* Collaborate with internal and international teams to ensure integrated support and respond to high-priority requests within established deadlines.
* Provide support for other local applications related to the manufacturing environment, in addition to MES systems.
* Provide after-hours support when necessary to ensure operational continuity.
* Ensure compliance with internal policies, standards, and procedures.
* Work closely with development teams and functional areas to resolve application issues and address new requirements.
* Interact with end users to deliver support, training, and guidance aimed at improving operational processes.
* Collaborate with global teams to standardize and optimize production PC installations.
* Perform testing, validation, and management of new application releases.
* Develop and maintain automated tests to identify issues prior to go-live.
* Create and maintain technical and functional documentation.
* Plan, install, test, and monitor technical prerequisites on production PCs.
* Evaluate existing work processes and implement continuous improvements.
* Support integrations between shop-floor systems and other platforms such as SAP, PLCs, Reporting, and PLM.
* Participate in occasional travel to other facilities as required.
* Provide support for other IT demands (infrastructure and systems) following hiring.
* Act ethically, systematically, deadline-oriented, and with strong professionalism in a multicultural environment.
### **Requirements – Education and Experience:**
* Bachelor’s degree in a related field **or** at least three years of proven experience with production supervision software.
* Practical knowledge of hardware: industrial PCs, expansion cards (Applicom / Molex / Woodhead), RS232 serial communication, and industrial protocols (especially Ethernet/IP).
* Familiarity with vision inspection systems.
* Basic understanding of industrial automation, PLCs (Siemens S7, Allen-Bradley), I/O, PC integration, and OPC solutions.
* Proficiency in SQL and experience with databases (SQL Server).
* Advanced use of ticketing and incident management tools.
### **Technical and Behavioral Skills:**
* Strong ability to collaborate with functional and development teams.
* Clear and concise communication skills with users and global stakeholders.
* Proactive in identifying improvements and optimizing processes.
* Organized, disciplined, and skilled at prioritizing tasks.
* Ability to work autonomously and meet deadlines.
* Adaptability to multicultural and international environments.
* Willingness to undertake occasional travel.

R. Humberto Pescarini, 204 - Centro, Vinhedo - SP, 13280-262, Brazil
Negotiable Salary
![IT Support Analyst [JUNDIAI]12 IT Support Analyst [JUNDIAI]648437481521951212](https://sgj1.ok.com/yongjia/_next/static/media/jobCardDefaultLog.f8e1a631.png)
Indeed
IT Support Analyst [JUNDIAI]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties;
Responsibilities:
* Identify and resolve, both reactively and proactively, potential issues with IT equipment;
* Assess the condition of IT equipment;
* Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment;
* Perform fieldwork to resolve incidents or service requests, or to conduct inspections;
* Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues;
* Identify and resolve problems related to network outlets;
* Implement network resource sharing; identify issues in UTP cabling infrastructure;
* Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches;
* Install, replace, and substitute defective IT equipment and components supplied and funded by the CONTRACTOR, provided such equipment is outside its warranty period.
* Install, update, and configure antivirus security systems and supported operating systems (OS), currently Windows and Chrome, and any other OS;
* Configure and install software on computers, laptops, and tablets;
* Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR;
* Reconfigure existing equipment and software;
* Install and configure workstations and printers;
* Support basic operations involving computers, printers, peripherals, and accessories within the respective DE (Department/Division) and its UEs (Units);
* Install network interface cards and update drivers;
* Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR);
* Perform data loading, purging, and transfer across storage media;
* Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others;
* Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) either in use or during integration;
* Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty.
Requirements
* Completed bachelor’s degree
* Experience in remote and on-site IT support
* Availability to use personal vehicle

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil
Negotiable Salary

Indeed
1039351 - Junior Support Analyst
**Job Opening: Junior Support Analyst**
**Location:** Hortolândia
**About the Position:**
We are seeking a professional to provide user support, ensuring the proper functioning of corporate systems, software, and equipment. If you enjoy solving problems and possess initiative, this opportunity is for you!
**Responsibilities:**
* Providing **Level 1 support**
* Installing, configuring, and troubleshooting systems, software, and applications;
* Delivering remote and on-site support;
* Relocating, replacing, and upgrading hardware and software;
* Providing technical support for home office environments for minor-issue corrections or configurations. **Requirements:**
* Experience installing software and maintaining computers, **even if in a personal context**;
* Proficiency with technology and user support;
* Availability for **on-site work**
**Preferred Qualifications:**
* • Basic knowledge of Operating Systems (Windows—primarily versions 10 and 11): Installation, network configuration, permissions, drivers, user profiles. • Basic knowledge of Networks and Connectivity (Network diagnostics using commands such as ping, ipconfig, tracert, TCP/IP, DNS, DHCP, Gateway, and VPN) • Basic knowledge of Information Security (Best practices: strong passwords, phishing awareness, access control, antivirus policies, firewall, backups, fundamental understanding of LGPD and data confidentiality) • Basic knowledge of Support Tools and Software (Office Suite, Microsoft 365, ticketing / ITSM systems, and remote access tools) • Basic knowledge of Hardware and Infrastructure (Basic assembly and maintenance of computers and laptops; diagnosing peripheral failures (monitors, mouse, keyboard, headset); driver installation; replacement of simple components (RAM, HDD, SSD).
Employment Type: Full-time CLT
Compensation: BRL 1,904.00 per month
Benefits:
* Medical insurance
* Dental insurance
* Food allowance
* Meal voucher
* Transportation allowance

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil
R$1,904/month

Indeed
Senior Technology Analyst (Support and Service Management)
Description:
Education:
* Bachelor's degree completed in Computer Science, Engineering, Information Systems, or related fields.
Technical Knowledge:
* Experience in technical support and user experience management, with focus on hardware and IT vendor management.
* Knowledge of hardware specifications and their application in corporate environments.
* Knowledge of MDM, change management (CMs), and basic N1-level networking.
* Strong communication skills with both technical and non-technical stakeholders.
* Analytical, proactive, collaborative, and results-oriented profile.
* Familiarity with frameworks such as ITIL, COBIT, or similar will be considered a plus.
Responsibilities:
* Collaborate in user experience management, focusing on continuous improvement and optimization of deployed hardware performance.
* Assist in supervising and optimizing on-site (Field Services) and remote (Service Desk) technical support services, contributing to SLA compliance and service quality.
* Support the management and operation of mobile telephony infrastructure, ensuring availability and performance, as well as device configuration and maintenance—including MDM (Mobile Device Management).
* Participate in the control and review of IT service and solution contracts, ensuring compliance, performance, and cost-effectiveness.
* Manage vendors, including performance evaluation and support in negotiations.
* Monitor performance indicators (KPIs) and propose improvement actions for delivered services.
* Serve as a technical support point for resolving complex hardware-related issues and provide support in change management (CMs).
* Possess basic N1-level networking knowledge to assist in resolving connectivity and infrastructure issues.
* Participate in meetings with business units to understand requirements and align technological solutions.
* Assist in internal and external audits by providing evidence and reports on managed services.
* Contribute to fostering a culture of excellence in user support and service delivery.
2512130202201917870

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil
Negotiable Salary

Indeed
Junior Infrastructure Analyst
We are looking for a professional focused on IT infrastructure, with an analytical, organized profile and willingness to develop technical skills. The role will be responsible for supporting the technological environment’s operations, ensuring stability, security, and efficiency of services.
Key responsibilities:
* Provide Level 2 support for infrastructure-related requests.
* Assist in managing Windows servers and operating systems.
* Manage network and Wi-Fi infrastructure, including configuration, monitoring, and adjustments.
* Configure and maintain firewall rules to ensure security and appropriate access.
* Support planning and execution of infrastructure projects and changes.
* Participate in troubleshooting activities within critical environments to identify and resolve incidents.
* Contribute to reducing recurring alerts and incidents by proposing improvements.
* Monitor and support maintenance of physical computer and local network infrastructure.
* Assist in vendor analysis and tasks related to antivirus and security.
* Ensure availability, performance, and efficiency of IT services.
Minimum Education: Bachelor’s Degree

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil
Negotiable Salary

Indeed
Backup Infrastructure Support Analyst
**WE ARE XTREME IT**
Extreme quality has a method. At Xtreme IT, quality is not a promise—it’s a method. What we deliver goes far beyond backup or tools.
We deliver resilience, continuity, and real security for critical data. We are driven by a clear mission: to protect what keeps businesses running. And we achieve this by combining technology, intelligence, and our proprietary operational model.
**JOB SUMMARY**
Responsible for planning, implementing, managing, and monitoring corporate backup and data recovery solutions, ensuring the integrity, availability, and security of the company’s critical information. Works with discipline, a strong sense of responsibility, and an unwavering focus on quality, minimizing risks of data loss due to failures, disasters, or cyberattacks.
A key contributor to business continuity, providing analytical insight and proactive action across all routines of administration, verification, troubleshooting, and optimization of backup systems. Also actively participates in developing and executing disaster recovery (DR) plans, ensuring operational resilience and continuous learning in challenging scenarios.
**RESPONSIBILITIES**
Backup Solution Administration: Manage and maintain daily operations of backup tools (e.g., Dell NetWorker, Veritas, Veeam, Commvault, IBM Spectrum Protect, etc.) with excellence. This includes configuring policies, schedules, data retention, and log monitoring.
Proactively and continuously monitor backup routine success, identify failures and performance bottlenecks, and implement improvements to optimize resource utilization and execution time.
Data Recovery (Restore): Execute file, database, virtual machine, or full-system restoration procedures as requested by users or during emergency situations.
Media Management: Control and manage backup media storage, including LTO tapes, cloud storage, or virtual disks.
Recovery Testing: Conduct periodic and simulated disaster recovery tests to validate plan effectiveness and identify areas for improvement.
Documentation: Maintain up-to-date, clear, and standardized technical documentation to foster collective learning regarding backup architecture, standard operating procedures (SOPs), and disaster recovery plans (DRPs).
Support and Service: Provide empathetic and assertive technical support, communicating transparently and focusing on definitive resolution; respond to and resolve backup-related support tickets and requests with rapid, efficient solutions.
Training and Innovation: Research emerging technologies and trends in backup and data recovery to propose more efficient and secure solutions for the company.
**EDUCATION**
Bachelor’s degree in IT, Computer Science, or related fields.

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil
Negotiable Salary

Indeed
Field Support Analyst
We are seeking a professional to provide technical support for our offices and units, ensuring a smooth, secure, and efficient experience for all users. If you are hands-on, organized, and passionate about solving problems, this position is for you.
Responsibilities
Provide first- and second-level support to users, both on-site and remotely, resolving incidents related to hardware, software, operating systems, networks, and corporate tools.
Perform installation and configuration of workstations, laptops, printers, and peripherals.
Handle, log, and track service requests via the service desk tool, ensuring compliance with SLA deadlines.
Ensure the proper functioning of equipment and basic IT infrastructure across offices and units.
Document technical procedures and solutions applied, and maintain an up-to-date knowledge base.
Support the technological onboarding of new employees (equipment preparation, access setup, and basic training).
Suggest continuous improvements to support processes, contributing to the evolution of the area.
Requirements:
Previous experience in technical support (on-site and remote).
Knowledge of Windows, Microsoft Office suite, networking, equipment maintenance, and service desk tools.
Ability to interact with users empathetically, clearly, and in an organized manner.
Proactive, collaborative, and solution-oriented profile.
Minimum Education Level: Bachelor’s Degree
Desired Education:
* Information Technology, Technical Course
* Information Technology, Bachelor’s Degree
Languages:
* English (Intermediate)
* Life Insurance – MetLife
* Sul América Health Plan (Optional)
* Total Pass
* Transportation Allowance
* Meal/ Food Allowance

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil
Negotiable Salary

Indeed
Support Analyst
Description:
* Solid knowledge of Windows 10/11 and advanced desktop environment troubleshooting.
* Practical experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint at basic/intermediate level).
* Solid understanding of identity management in Entra ID / Azure AD (user and group creation, permissions).
* Practical knowledge of Microsoft Intune (compliance, simple policies, inventory, device support).
* Networking fundamentals: TCP/IP, DHCP/DNS, corporate Wi\-Fi.
* Experience with ITSM tools, preferably TOPdesk.
Responsibilities and duties:
* Provide Level 1 and part of Level 2 technical support for hardware, software, networks, and Microsoft 365.
* Handle requests via TOPdesk, ensuring proper logging, categorization, and SLA compliance.
* Perform basic and intermediate administration tasks in Microsoft 365, including account creation, permission assignment, troubleshooting for Outlook/Teams/OneDrive, and SharePoint access management.
* Manage corporate devices through Microsoft Intune (basic policies, compliance, app and profile troubleshooting).
* Support and maintain the fleet of laptops, desktops, printers, and peripherals.
* Conduct network diagnostics (DNS, DHCP, TCP/IP, corporate Wi\-Fi) and resolve connectivity issues.
* Participate in updating asset inventory and technical documentation.
* Collaborate with the Infrastructure team on continuous improvements and process standardization.
* Assist in projects related to endpoints, governance, Intune, automation, and Microsoft 365.
2512060202191907315

R. Lazara Siqueira, 4 - Jardim Itapevi, Itapevi - SP, 06653-120, Brazil
Negotiable Salary
![IT Support Analyst [ITUPEVA]19 IT Support Analyst [ITUPEVA]647376372605471219](https://sgj1.ok.com/yongjia/_next/static/media/jobCardDefaultLog.f8e1a631.png)
Indeed
IT Support Analyst [ITUPEVA]
You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties;
Responsibilities:
* Identify and resolve, both reactively and preventively, potential issues with IT equipment;
* Assess the condition of IT equipment;
* Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment;
* Perform fieldwork to resolve incidents or service requests, or to conduct inspections;
* Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues;
* Identify and resolve issues related to network ports;
* Implement network resource sharing; identify issues in UTP cabling infrastructure;
* Support physical troubleshooting of LAN, WAN, and WLAN, within a heterogeneous environment containing hubs and switches;
* Install, replace, and substitute defective IT equipment and parts provided and funded by the CONTRACTOR, provided such equipment is outside warranty coverage.
* Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.;
* Configure and install software on computers, notebooks, and tablets;
* Remove previous versions and configure the new virtual environment (formatting) defined by the CONTRACTOR;
* Reconfigure existing equipment and software;
* Install and configure workstations and printers;
* Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) of assignment and its UEs (Units);
* Install network interface cards and update drivers;
* Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR);
* Perform data loading, purging, and transfer across storage media;
* Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others;
* Identify and resolve problems, failures, and technical non-conformities presented by computing resources (hardware and software) either in use or during integration;
* Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers holding active warranties.
Requirements
* Completed undergraduate degree
* Experience in remote and on-site IT support.
* Willingness to use personal vehicle

Av. Brasil, 110 - Parque Amarylis, Itupeva - SP, 13295-140, Brazil
Negotiable Salary

Indeed
Infrastructure Analyst II
At **Mills**, we believe that building goes far beyond our business model—it’s about creating connections, generating opportunities, and transforming stories with real impact.
With over 72 years of history, we are a national reference in the rental of aerial work platforms, heavy machinery (yellow line and trucks), compressors, power generators, forklifts, pallet jacks, tow tractors, and formwork and shoring equipment. Our comprehensive and reliable solutions drive diverse industries forward.
Our culture values respect, collaboration, people development, and innovation. Here, we work in an environment that promotes growth, safety, and well-being for everyone—where each person is an essential part of our success.
**Gender, generation, and culture pose no barriers when it comes to knowledge, talent, or skills.** Diversity is part of our daily construction, and we know that plural teams foster greater creativity, innovation, and results.
**We are under construction. Join this journey and help shape a more diverse, sustainable, innovative, and opportunity-rich Mills.**
**All our job openings are open to people with disabilities.**
**Submit your resume and participate in the selection process for the opportunity described below.**
**Responsibilities and Duties**
Ensure continuous, secure, and efficient operation of the IT infrastructure at the Sumaré branch, serving as the local focal point to support leadership, operational teams, and critical departments within the unit.
The mission involves ensuring network stability, delivering high-quality user support (including VIP users), maintaining IT environment reliability, and safeguarding IT assets—all while collaborating synergistically with corporate teams to uphold standards, security, and high availability.
Key responsibilities include monitoring the branch’s network infrastructure;
Supporting network integrations for machinery and operational systems; configuring and maintaining UniFi Wi-Fi; administering Cloud Telephony (Digivox PABX); managing Windows workstations, printers, and operational devices;
Also responsible for managing privileged access and local IT inventory; monitoring rack/CPD temperature and environmental conditions; performing tests and ensuring proper operation of APC UPS units; and planning maintenance windows to minimize operational impact.
**Requirements and Qualifications**
Bachelor’s degree in IT, Networking, or related fields.
Experience with Windows 7/10/11 and Windows Server 2008 or later, including Active Directory administration, Group Policy, MFA, and VPN. Knowledge of FortiGate and FortiAnalyzer firewalls, UniFi Wi-Fi, Cloud IP Telephony, Zabbix, and Grafana.
Fundamental understanding of ITIL and asset management.
Microsoft and ITIL Foundation certifications will be considered advantageous.
**Additional Information**
Medical Assistance;
Dental Assistance;
Meal or Food Allowance;
Mobility Allowance or Commuter Pass;
Life Insurance;
Wellhub access for you and your dependents;
PLR – Profit and Results Sharing;
Extended Maternity and Paternity Leave;
Dr. Mills (online medical consultations);
Want to grow, develop, and work somewhere that truly values who you are? Then join us!
At Mills, dreaming big is part of our culture—which is why we place people at the center of everything. Here, respect, collaboration, and development go hand-in-hand with innovation and safety. We’ve built a welcoming environment where everyone has space to learn, grow, and make a difference.
As a Certified B Corporation, we commit authentically to positive impact: striving not only to create value for our customers but also for society and the planet.
Moreover, we’re recognized as one of Brazil’s Best Companies to Work For by GPTW (Great Place to Work) and take pride in our journey:
We are Latin America’s largest aerial work platform rental company.
A national reference in machinery and equipment rental.
We operate nationwide, with over 60 branches and 2,000 team members.
At Mills, diversity matters. Here, no one is left behind—we believe that different stories, perspectives, and experiences make our team stronger and more creative. And it’s precisely through this plurality that we continue innovating and achieving extraordinary results—together.
If you want to build a purpose-driven career in a place where your work makes real societal impact, this is your place. **And all our job openings are inclusive and open to people with disabilities.**
**Inspire. Grow. Transform your journey.**

Praça da República, 258 - Centro, Sumaré - SP, 13170-003, Brazil
Negotiable Salary
Indeed
Junior Support Analyst – Field - 25471
We are looking for a **Junior Support Analyst** to work on-site (Field), providing technical support to users and ensuring the proper functioning of equipment and software.
**Responsibilities:**
* Hardware and software support (including Microsoft Office Suite);
* Installation, configuration, and maintenance of printers;
* Replacement of peripherals (mouse, keyboard, headset, etc.);
* User support and incident logging via GLPI;
* Basic Active Directory support (user account creation, modification, and unlocking);
* Assistance with telephony-related requests.
**Education:**
* Bachelor’s degree in IT or related fields — **currently pursuing or completed**.
**Desired Qualifications:**
* Prior experience in on-site technical support;
* Basic knowledge of infrastructure and user support.

Rua Sorocaba - Praça Comendador Martins, 36 - Centro, Cabreúva - SP, 13315-000, Brazil
Negotiable Salary

Indeed
Mid-Level IT Analyst - Factory Floor Applications Support Specialist - 25105
**Position Description:**
-------------------------
We are looking for a Factory Floor Applications Support Specialist to work in a global IT environment, ensuring continuous support for applications used in industrial operations. The professional will be responsible for maintaining solution availability, supporting implementations, participating in continuous improvement initiatives, and ensuring integration between factory floor systems and corporate platforms.
Additionally, this specialist will provide support to international units (North and South America), primarily working on organization-specific applications and vendor-specific solutions, as well as understanding the customer-oriented hardware platform.
**Responsibilities:**
----------------------
* Ensure rigorous tracking of tickets (status, documentation, resolution, and reporting);
* Support planning and execution of deployments or projects related to new solutions and MES improvements;
* Coordinate activities with technical and functional teams across different regions to ensure effective support for critical applications;
* Work closely with local and global support teams to address high-priority requests within appropriate timeframes;
* Contribute to the support and maintenance of other local applications beyond MES;
* Provide off-hours support when necessary, according to operational demands;
* Ensure compliance with internal IT policies and procedures;
* Test and manage new application releases;
* Develop and maintain automated tests for proactive failure detection before go\-live;
* Create and maintain technical and functional documentation;
* Design, test, deploy, and monitor technical prerequisites on production PCs, ensuring compatibility with new technologies;
* Assist in integration between factory floor applications and corporate systems (e.g.: SAP, PLC, Reporting, PLM);
* Train and support business users;
* Collaborate with international deployment teams to optimize application installations;
* Evaluate existing processes and propose continuous improvements;
* Perform complementary IT activities after hiring (infrastructure and systems);
* Availability for occasional travel to other units.
**Education and Experience Requirements:**
-----------------------------------------
* Bachelor's degree in related fields or minimum of 3 years of experience with production supervision software;
* Experience with industrial hardware:
* Industrial PCs;
* Expansion cards (Applicom / Molex / Woodhead);
* RS232 (serial lines);
* Communication protocols (primarily Ethernet/IP);
* Industrial camera systems;
* Knowledge of industrial automation, including;
* PLCs (Siemens S7, Allen\-Bradley);
I/O;
* Integration with PCs;
* OPC solutions;
* Knowledge of SQL and databases (preferably SQL Server);
* Advanced experience with ticketing and incident management tools;
* Fluency in English (required).
**Required Skills:**
----------------------------
* Ability to work closely with development teams, functional teams, and end users;
* Ability to resolve complex application issues and conduct technical analysis;
* Organizational skills, ability to set priorities and meet deadlines;
* Excellent communication and professional demeanor;
* Ability to work independently and in multicultural and international environments;
* Proactive in seeking continuous improvements;
* Availability for national and international travel.

R. Humberto Pescarini, 204 - Centro, Vinhedo - SP, 13280-262, Brazil
Negotiable Salary

Indeed
Infrastructure Analyst
Human Resources Consulting is hiring an Infrastructure Analyst in Sorocaba.
**WANT TO PARTICIPATE IN THIS SELECTION?**
----------------------------------
* Review all information regarding this position on Jobbol and apply for free.
**What you will do in the role?:**
Responsible for designing and implementing medium to highly complex networks, from design development to configuration of Cisco network devices. Tasks related to routine Infrastructure Analyst duties. Onsite work in Sorocaba / SP.
**Company Offer:*** Salary: Competitive with market standards.
* ✔ Meal Voucher
* ✔ Medical Insurance
* ✔ Dental Insurance
* ✔ Life Insurance
* ✔ Childcare Allowance
* ✔ Gympass
**Additional Information:*** Contract: Permanent
* Period: Full-time
* Work Schedule: From 9:00 AM to 6:30 PM.
***Work Location:*** *Onsite in Sorocaba / SP*
***Application Deadline:*** *12/05/2025*
***Expected Start Date*** *12/13/2025*
***JobId.:*** *29380853666*
*✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 job market.*
***\#TechJobs***

R. Dr. Ubaldino do Amaral, 31 - Centro, Sorocaba - SP, 18010-040, Brazil
Negotiable Salary

Indeed
Infrastructure Analyst (Itapevi-SP)
Wepink has an open opportunity on its IT team for the position of Infrastructure Analyst! Want to be part of the fastest-growing e-commerce in Brazil?
**Infrastructure Analyst**
**Responsibilities:** Plan, implement, monitor, and maintain IT infrastructure, including cloud servers (GCP), operating systems, Entra ID configuration, and network equipment; solid experience with Ubiquiti solution implementation; administer and troubleshoot LAN, WAN, VLANs, VPNs, firewalls, routers, and switches; preventive maintenance of equipment (desktops, laptops, fiscal printers, and Zebra printers); creation of technical documentation; ensure system integration and proper operation.
**Requirements:** Bachelor's degree in Computer Science, Computer Engineering, Computer Networking, or related fields; knowledge in: Access Points (antennas): Firewalls: Switches/Controllers: Servers (OS): Windows Active Directory.
**Employment type:** CLT (permanent)
**Working hours:** Monday to Thursday, from 8 a.m. to 6 p.m., and Fridays from 8 a.m. to 5 p.m.
**Location:** Itapevi - SP - 100% On-site
Transportation allowance or fuel assistance - The employee must choose only one (1) type of mobility benefit.
Minimum Education: Bachelor's Degree
* Wellhub
* Medical insurance
* Dental insurance
* Birthday day off
* SESC membership
* Fuel assistance
* Meal allowance

R. Lazara Siqueira, 4 - Jardim Itapevi, Itapevi - SP, 06653-120, Brazil
Negotiable Salary

Indeed
Field Technical Support Analyst Pl
**Job Description**
We are looking for a **Mid-Level Field Services Analyst** to provide on-site and remote technical support to users, ensuring the availability and proper functioning of IT equipment and systems.
Working hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
Schedule: Monday to Friday
Location: Jandira
**Responsibilities and duties**
* The professional will be responsible for field service calls, resolving incidents, performing preventive and corrective maintenance, as well as supporting infrastructure projects and implementations.
* Provide technical support to users, solving issues related to systems and equipment;
* Install operating systems and software;
* Customize equipment configuration according to individual user requirements;
* Perform testing, checklist completion, and acceptance;
* Support equipment such as desktops, mobile phones, notebooks, and printers;
* Triage service tickets and prioritize demands based on urgency and impact.
* Document technical processes and procedures, ensuring the knowledge base is up to date.
* Identify opportunities for improvement in systems and processes used.
* Collaborate with development and infrastructure teams to resolve more complex technical issues.
* Conduct training sessions and guide users on the proper use of systems.
* Monitor and ensure compliance with agreed service levels. Analyze trends and recurring issues to propose preventive solutions.
* IT Asset inventory.
**Requirements and qualifications**
* Completed bachelor's degree in related fields, such as Information Technology, Computer Engineering, or similar.
* Experience in computer configuration and user support;
* Experience working with SLA delivery;
* Experience in Field Service;
* Knowledge of ITIL;
* Familiarity with the Windows platform;
* Hardware support knowledge;
Job type: Full-time, Permanent CLT employment
Compensation: Up to BRL 3,000.00 per month
Benefits:
* Medical insurance
* Dental insurance
* Childcare allowance
* Food voucher
* Meal voucher
* Transportation voucher
Screening questions:
* Are you available to work 100% on-site?
* Have you worked with MAC Support / IOS tools?
Education:
* Currently enrolled in or interrupted higher education (Preferred)

Estr. Velha de Itu, 1115 - Jardim Alvorada, Jandira - SP, 06612-250, Brazil
R$3,000/month

Indeed
INFRASTRUCTURE ANALYST
We are looking for an experienced and proactive professional to work in the IT infrastructure area, focusing on ensuring stability, security, and continuous evolution of corporate environments. The position requires strong technical ability, analytical vision, and the capability to work on strategic projects.
**Responsibilities**
* Implement, administer, and maintain servers, networks, and corporate systems.
* Manage virtual and cloud environments, ensuring high availability and performance.
* Automate critical processes and routines to optimize infrastructure.
* Monitor service performance and availability, identifying and resolving potential failures.
* Manage backup, security, and disaster recovery policies.
* Participate in projects for expansion and modernization of data centers and corporate environments.
* Lead high-complexity incidents, ensuring rapid response and mitigation.
* Document technical procedures and support audit and compliance processes.
* Contribute to continuous improvement and adoption of new technologies within the company.
**Requirements**
* Bachelor's degree in Information Technology, Computer Engineering, or related fields.
* Minimum of **5 years** of experience in IT infrastructure.
* Advanced knowledge in server and network administration.
* Experience in cloud and virtualization environments.
* Strong understanding of security, networking, and corporate connectivity concepts.
* Ability to perform under critical situations with focus on solutions and stability.
**Advantages**
* Technical certifications in infrastructure, networking, or information security.
* Knowledge of automation practices and DevOps.

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil
Negotiable Salary

Indeed
Mid-level Support Analyst - Field Service (1)
Description:
Mandatory:
* Bachelor's degree in IT-related fields;
* Experience in on-site user support (Field Service);
* Experience in equipment installation and maintenance;
* Knowledge of hardware, Windows operating systems, MS Office and general software;
* Experience using incident management tools. ServiceNow is a plus;
* Basic networking knowledge.
Desirable:
* Proactivity and autonomy to solve problems on-site;
* Good communication and organizational skills;
* Flexibility and availability for travel;
* Ability to work in a team and collaborate;
* Respond to technical incidents on-site by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices and others;
* Perform image deployment and prepare equipment for use;
* Ensure compliance with internal processes and proper documentation of all activities performed;
* Evaluate users' equipment requests, identifying their actual needs;
* Provide on-site user support and basic training;
* Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and suggest improvements;
* Ensure timely response within established deadlines;
* Contribute to the continuous update of the knowledge base and support service desk training;
* Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary;
* Assist management in project execution and other diverse requirements.
2511120202181802843

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil
Negotiable Salary

Indeed
Bilingual Support Analyst
**Requirements / Required Knowledge:**
* Maintain the technology infrastructure (hardware and software) by providing technical support to users on-site and remotely.
* Keep the inventory of equipment and peripherals up to date.
* Receive, analyze, register, and resolve incidents and service requests.
* Create and maintain updated technical documentation and procedures for the area.
* Install, configure, and resolve computer incidents (desktops and laptops).
* Install and resolve incidents related to factory equipment (scanners, scales, thermal printers).
* Open external tickets for outsourced IT services and warranty services with manufacturers.
* Install and configure IT systems.
* Install, configure, and resolve videoconferencing equipment incidents.
* Install, configure, and resolve smartphone incidents.
* Install, configure, and resolve Wi-Fi antennas and network incidents.
* Act as the local focal point for the Infrastructure team when on-site support is required at facilities.
**Required Knowledge:**
* Experience in **microcomputer support (general infrastructure, hardware, software, and user support).**
* Completed or ongoing higher education in Information Technology.
* Experience with IT maturity frameworks: ITIL, COBIT.
* **Advanced English proficiency** for conversation is essential.
**Additional Information:**
* Work location: Sumaré - SP.
Minimum Education Level: Higher Education
Preferred Education:* Information Technology, Higher Education

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil
Negotiable Salary

Indeed
10232998 - Junior Technical Support Analyst
Description:
Requirements and qualifications:
* Knowledge of Office 365 - Account creation, password resets, permission groups;
* Administration of other tools and resources such as: ADFS, AD, AD Connect, DNS, Windows, Firewall, Outlook, Skype For Business;
* Knowledge of Windows 10/11;
* Basic knowledge of IT Governance (ITIL/Cobit);
* Equipment formatting;
* Create, update, and document procedures and best practices, always aiming for continuous improvement;
* Experience in operations with practices in support centers governed by metrics/indicators, such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction.
* Higher education (completed or ongoing) in Information Technology fields;
Differentiator:
* ITIL certification;
Working Hours
* From 1:00 PM to 10:00 PM, Monday through Friday.
* Work model: 100% on-site.
* Work location: Valinhos, São Paulo-SP.
NOTE: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications
What are we looking for?
* Experienced Field Service professional to perform installation, maintenance, and technical support for equipment/systems;
Your day-to-day will be:
* Responsible for providing user support via phone, remote, or on-site assistance, as well as recording incidents to enable analysis and resolution of tickets, escalating them to resolver groups if necessary;
* Handle requests related to operating systems, software, hardware, networks, and Office Suite, up to technical demands and those related to services, security, and products;
* Investigate, diagnose, and test the solution to the problem before going to the requester;
* Interact with clients at all hierarchical levels.
* End-user support, assisting and resolving their doubts related to support/infrastructure/systems areas
* Guide users on existing processes, rules, and procedures;
2511050202231849240

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil
Negotiable Salary
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