Technical Assistance Assistant

Description

Job Summary: We are seeking a proactive, engaged, and innovative professional to assist in technical assistance management, with a focus on results and continuous improvement. Key Highlights: 1. Collaboration within a multidisciplinary team focused on results 2. Support in analyzing and routing technical assistance service requests 3. Contribution to continuous improvement of processes We are looking for a person with strong interpersonal skills, excellent communication abilities, ease in working within multidisciplinary teams, an owner’s mindset, and a results-oriented approach. Proactive, engaged, and innovative! If this profile resonates with you, take a look at what we have to offer! **Responsibilities and Duties** * Assist in analyzing and routing technical assistance service requests, assigning responsibility for task execution based on diagnoses conducted during technical inspections. * Support the definition of tools, equipment, materials, and labor required to perform services, aiming for quality, agility, and optimal cost-effectiveness. * Monitor and track execution deadlines for open service requests, ensuring adherence to schedules and customer satisfaction. * Communicate with customers, suppliers, and operational teams to align requirements and track activity progress. * Prepare competitive bidding documents for complex or large-scale repair services, obtaining quotations from approved suppliers. * Assist in controlling costs related to performed services, monitoring quality, timeliness, and performance of third-party teams. * Coordinate with the administrative department to ensure proper recording and tracking of invoices related to third-party services. * Update internal systems and controls with information regarding service requests, inspections, executions, and request closures. * Support field-based technical inspections, documenting information, surveys, and evidence to formulate technical diagnoses and solutions. * Contribute to the continuous improvement of technical assistance processes by proposing solutions to reduce recurrence and increase operational efficiency. **Requirements and Qualifications** * Bachelor’s degree in Civil Engineering or related fields (currently pursuing or completed) * Prior experience in construction projects or field internships is desirable. * Preferred qualifications: previous experience in technical assistance or post-construction customer support. * Proficiency in Microsoft Office suite. * Must reside in Campinas, SP. **The moment to look toward the new. The new way of living, the new way of relating to one another, the new way of life.** We are not afraid to try, to take risks; and if we make mistakes, we do not let them shake us—we learn from them, thus becoming who we are. **We are not limited to cement, glass, and steel!** We are honored to accompany the transformations in the lives of **our customers**, witnessing them achieve milestones, build families, fulfill dreams, and continuously evolve!  Our products provide the stage, the floor, and the ceiling for all these movements, for all this life. We are proud of everyone who wears the orange shirt; we love seeing our employees grow, learn, take initiative, and embrace happiness as a core value. We proudly observe the growth and commitment of each individual. Every day, Bilders wake up determined to do better than yesterday, driven by the characteristic restlessness of hearts that beat in orange, under our name. We are a company in constant motion, and one of those motions is directed toward greater **diversity and inclusion** within our ecosystem. **Our job openings are also open to Persons with Disabilities (PwD).**