. At Fresenius Medical Care, we are global leaders in renal care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver innovative, high-quality products, services, and care throughout the entire health journey. Guided by our vision — “Creating a future worth living. For patients. Around the world. Every day.” — we act with purpose and compassion, supported by a global team of more than 125,000 employees. Within our Care Enablement segment, we develop and provide life-sustaining medical devices, digital health solutions, and therapies that strengthen clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth. Our values guide how we work: * We care for our patients, for each other, and for our communities. * We connect teams and borders to deliver excellence together. * We commit to doing things the right way — growing with purpose and leading renal care with integrity and innovation. **Junior Support Technician** **Description**: NephroSys is an exclusive clinical and administrative management system for dialysis units that streamlines management processes in a simple, secure, and efficient manner, continuously updated in line with market developments and requirements. **Job Mission:** You will perform user support activities, analyzing tickets and requests and providing appropriate guidance to resolve questions and needs, while ensuring optimal system performance and customer satisfaction. **Key Responsibilities:** * Perform user support activities by analyzing tickets and requests using internal support tools. * Provide clear and accurate guidance to resolve technical questions and needs. * Ensure optimal system performance by monitoring incidents, requests, and necessary escalations. * Record activities, keep tickets updated, and ensure service-level agreements are met. * Contribute to internal customer satisfaction by delivering agile, courteous, and effective service. **Requirements:** * Completed high school education; technical training in Information Technology preferred. * Intermediate Spanish. * Prior experience in software support (Help Desk) for ERP systems, or hands-on experience using ERP software, is desirable. * Experience in customer service (Help Desk or Telemarketing) is desirable. * Basic knowledge of computer network configurations. * Basic knowledge of SQL Server is desirable. * Experience in installation and configuration of IT systems / ERP systems is desirable. **Candidate Profile:** * Strong organizational and problem-analysis skills. * User-support aptitude and excellent communication skills. * Prior experience in technical support (internship or junior-level role). * Teamwork orientation. **Work Location:** Porto Alegre – SC **Work Arrangement:** Hybrid, from 8:20 AM to 6:08 PM (Monday to Friday) **What We Offer:** Competitive salary and benefits aligned with market standards. *We offer equal opportunities to all qualified professionals, regardless of gender, race, disability, or any other characteristic; fostering mutual respect, a healthy and motivating environment for everyone.* **Our Offer to You:** There is much to discover at Fresenius Medical Care — no matter your area of expertise or level of experience — all dedicated to advancing your professional journey. Whether on the front lines or behind the scenes, you contribute to making increasingly better medicine available to a growing number of people worldwide. * Individualized opportunities for autonomous career planning and professional development. * A corporate culture that encourages innovative thinking — to find the best solution, not just the fastest one. * A large, committed team with broad diversity of competencies, talents, and experiences. * The advantages of a successful global corporation combined with the collaborative culture of a mid-sized company.