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Job Summary: This role involves tracking and resolving discrepancies, analyzing returns and shipments, and collaborating with multiple departments to solve operational issues. Key Highlights: 1. Tracking of discrepancy tickets and routing to the appropriate team for resolution 2. Analysis and control of returns and shipments of goods 3. Interaction with various departments to identify solutions Since 1966, Nortel has been making history in the MRO (Maintenance, Repair, and Operations) sector and is a national reference in the distribution of electrical materials and PPEs, consistently delivering timely and efficient best-in-class solutions to companies of all sizes and across all market segments. Join the largest MRO supplies distributor in Brazil. Nortel operates branches nationwide and differentiates itself from other companies in the industry through its unique purpose: simplifying our customers' lives. We believe that a company’s success stems from highly qualified and engaged individuals committed to their personal and professional development, guided by purposes aligned with a greater good. Internal Recruitment Requirements: To apply, the employee must not have received a warning in the last 6 months, suspension in the last year, or unexcused absences or tardiness. They must also have at least 6 months of experience in their current position, hold a lower-level position, and earn a salary equal to or lower than the posted role. Please align your participation in the selection process with your supervisor in advance and follow the step-by-step application instructions. Working Hours: Monday to Friday, 8:00 AM to 5:48 PM Responsibilities: • Track discrepancy tickets (from Suppliers, Carriers, and Customers) and route them to the correct team for resolution, maintaining end-to-end tracking via ticket until closure. • Analyze and control returns and shipments of goods, proposing process improvements for returns. * Interact with sales representatives, transportation, procurement, sales support, and operational logistics to identify alternative solutions. * Monitor the scrap disposal process for materials and oversee all stages of materials during shipment. * Negotiate scrap disposal values. * Handle return/defect/substitution processes with suppliers and technical support teams. * Enter data for issuing invoices (shipments, sales, returns, damage, loss). * Access the system and verify data against respective purchase orders, checking values, quantities, and taxes. * Organize invoice reports, recording data related to document identification, supplier, quantities, values, and taxes posted for control and subsequent payment. * Analyze discrepant invoices and coordinate resolution with the tax or logistics department. * Manage GLPI tickets related to operational issues. * Support supervision in strategic decision-making based on analysis and data. * Mediate discrepancies among purchase order, invoice, and physical quantity with relevant departments; perform invoice vs. purchase order reconciliation. * Follow up with responsible departments regarding pending invoice entries into the system and monitor blind verification procedures to ensure effective invoice registration in the system. Requirements: * Currently pursuing or completed Bachelor’s degree. * Experience in administrative routines. * Intermediate proficiency in Microsoft Office Suite, especially Excel. Benefits: Medical Assistance, Dental Assistance, On-site Meal, Food Allowance, Transportation Allowance, Life Insurance, Gympass, Profit Sharing (PLR); Optum Support Program: In partnership with iFood, offering psychological and social counseling—free of charge to employees and extended to family members—accessible via phone. Nortel is an equal opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters an innovative, collaborative, and career-enhancing workplace. All qualified candidates will be considered for employment opportunities based on merit alone, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are affirmative action positions for persons with disabilities, and your application is especially welcome.**
