Support Technician

Description

Job Summary: We are seeking a committed, proactive Support Technician with strong problem-solving skills to join our team. Key Highlights: 1. Customer service and technical support for equipment maintenance 2. Conducting in-person and remote training sessions for customers 3. Diagnosing failures and proposing effective solutions **Biopdi** is a company engaged in the development, manufacturing, and commercialization of equipment for materials testing. Our company holds ISO 9001 certification, ensuring quality across all our processes. We are seeking a committed, proactive Support Technician with strong problem-solving skills to join our team. **Responsibilities:** * Provide customer service and technical support for equipment maintenance * Deliver training to customers upon acquisition of new equipment or whenever necessary * Conduct in-person and remote training sessions * Diagnose failures and propose effective solutions, ensuring customer satisfaction * Interpret electrical diagrams and assist in technical analysis * Perform preventive and corrective actions to ensure efficiency and quality in service delivery **Requirements:** * Completed technical course in Mechatronics or related fields * Knowledge of mechanical testing: tensile, compression, and flexural tests * Basic knowledge of C\+\+ programming * Ability to read and interpret electrical diagrams * Strong verbal and written communication skills * Proactivity and sense of responsibility **Working Hours:** * Monday to Friday, from 7:00 AM to 5:00 PM **Benefits:** * Benefits card (Vale-benefícios) * Wellhub (Gympass) * Starbem * Avus * 50% coverage of Unimed health plan * Annual profit-sharing program (PLR) Salary: starting from R$3\.000,00 per month Benefits: * Health insurance * Profit sharing * Meal allowance (Vale-alimentação) * Food voucher (Vale-refeição) Work Location: On-site