Relationship Assistant

Description

Job Summary: Responsible for providing humanized and solution-oriented service to beneficiaries, clarifying doubts and registering requests with a focus on speed and quality. Key Highlights: 1. Direct, humanized, and solution-oriented service 2. Focus on empathy, agility, and information quality 3. Actively contributes to enhancing the beneficiary's experience **Who We Are** São Lucas Health Plan, with 33 years of tradition in Montes Claros/MG, is a reference in Northern Minas Gerais for excellence in serving thousands of beneficiaries, offering an extensive accredited network and personalized services—such as at Clínica São Lucas Select. Focused on promoting health with safety, care, and innovation, the company values closeness with society, respect for employees, and continuous pursuit of excellence, consolidating\-itself as an operator committed to more humane and accessible healthcare in the region. **Job Description:** Responsible for providing direct, humanized, and solution-oriented service to beneficiaries, clarifying questions regarding health plan usage, accredited network, authorizations, and other services offered by the operator. Handles registration and follow-up of requests, ensuring appropriate and timely responses to customers, with emphasis on empathy, agility, and information quality. Also supports internal departments in resolving issues and actively contributes to improving the beneficiary's experience. **Responsibilities:** * Conduct in-person, telephone, or digital service to beneficiaries. * Clarify questions about coverage, waiting periods, accredited network, and authorization procedures. * Register and track service protocols, keeping customers informed about deadlines and developments. * Forward requests to responsible departments, ensuring continuity of service. * Support beneficiaries in navigating plan services clearly and courteously. * Contribute suggestions for continuous improvement of customer experience. **Desired Profile:** Completed High School; **technical or higher education is a plus;** Microsoft Office Suite (Word, PowerPoint, Excel); **Benefits:** **At São Lucas Health Plan, we value the well-being of those who make a difference every day.** Considering the best experience for our employees, we offer a benefits package that reinforces our care and commitment to quality of life: ✔️ Health Plan fully covered by the company; ✔️ Dental Plan; ✔️ Day Off (special birthday leave to recharge); ✔️ Meal Allowance; ✔️ Life Insurance; ✔️ Dynamic work environment—an ideal space for those seeking development and leadership. ✔️ Totalpass; ✔️ Tuition fee discount benefit. Here, care begins from within.