Job Summary: Provide welcoming, ethical, and organized service to patients, companions, and visitors, carrying out administrative and operational reception and admission processes with agility and humanization. Key Highlights: 1. Welcoming and ethical patient care 2. Execution of administrative and operational processes 3. Focus on agility, confidentiality, and humanization Provide welcoming, ethical, and organized service to patients, companions, and visitors, performing administrative and operational processes related to reception and admission, with emphasis on agility, confidentiality, and humanization. **Responsibilities and Duties** * Greet patients, companions, and visitors courteously and professionally; * Provide information regarding schedules, procedures, and clinic departments; * Coordinate appointment slots via telephone and WhatsApp in collaboration with the outreach team. * Complete patient registration in the internal system; * Update personal data, guardian information, and health insurance details; * Verify validity and waiting periods of presented health insurance plans; * Direct patients to appropriate departments according to demand. * Initiate patient admissions and initial patient allocation; * Request consultation and admission authorization forms; * Issue administrative admission documents (contracts, consent forms, etc.); * Register telephone numbers in the internal communication system; * Relay general treatment-related information, contact details, packing lists, and purposes and functions of departments; * Create physical medical records and populate digital medical records in the system; * Deliver authorization forms to the billing department. * Maintain direct communication with medical staff, nursing teams, and other departments as needed; * Notify relevant parties about patient arrivals and any changes in the service flow; * Send periodic reports via e\-mail and WhatsApp containing shift-related data (discharges, admissions, payments, incidents, etc.). * Handle telephone inquiries and forward calls; * Organize and maintain the reception area. **Requirements and Qualifications** * Completed high school education * Higher education enrollment preferred * Experience serving internal and external customers; * Proficiency in computer applications and the institution’s management system; * Familiarity with administrative routines. **Additional Information** Availability to work Monday through Saturday from 6:00 PM to 12:00 AM. Founded in 2022, ViV emerged from the collaboration of leading mental health institutions, aiming to build an integrated care network spanning **low to high complexity**. Today, we have over 1,600 employees and 900 beds across six states; our legacy of transformed lives has only just begun. We are already the **largest mental health group** in the country and proudly serve those in need at every stage of their care journey—always with the same goal: elevating life to its fullest potential. We are committed to elevating people’s lives to their best, so our care network reflects the most advanced psychiatric treatments available, featuring a comprehensive infrastructure including hospitals, clinics, and therapeutic residences—all interconnected to deliver optimal patient care. We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment offering continuous learning opportunities and challenging projects, join our team! Our mission is to elevate life by caring for Brazil’s mental health.
João Silva
Indeed · HR
João Silva
Indeed · HR
