Customer Service Assistant (CSA) - Head Office

Description

Job Summary: Professional responsible for tracking service requests, collaborating with departments, identifying priorities, and providing support—working collaboratively, efficiently, and with focus. Key Highlights: 1. Opportunity to join a dynamic and successful team 2. Focus on logistics efficiency and qualified customer service 3. Values of respect, transparency, and innovation Distribuidora Gama is a Minas Gerais-based company specializing in pharmaceutical product distribution. Since its foundation, it has been committed to being a dynamic company that treats its customers and partners with utmost respect and transparency. Logistics efficiency and qualified customer service are the key differentiators that make it a quality benchmark. Join this successful team! * **Responsibilities and Duties** Track service requests; Collaborate with internal departments to resolve service requests; Identify priorities; Handle telephone inquiries; Prepare reports; Support the external sales department; Monitor return processes; Record complaints; * **Requirements and Qualifications** Bachelor’s degree completed or in progress (preferred); Experience in Back Office, Level 2 Support, or Customer Service (preferred); Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); **And, of course, some essential skills for us:** Teamwork and empathy; Agility and emotional balance; Focus, innovation, and initiative; Ability to work under constant pressure; Dedication and punctuality. * **Additional Information** Gross Monthly Salary: R$ 2\.351,22 Monday to Friday, 08:00 AM to 06:00 PM Monthly performance bonus of up to R$350.00 Medical Assistance; \* Dental Assistance; \* Transportation Allowance or Charter Transportation (if available at your address) Fuel Allowance\*\*; Pharmacy Benefit; Gama Purchase Program (discounts on internal products) EcxCard Benefit; Partnership with Higher Education Institutions; Language School Partnership; Vittude Partnership (discount on online therapy sessions); Discount Club Partnership; Sesc Club Benefit; Optical Store Partnership; Parking; TotalPass Benefit; On-site Restaurant (lunch discount **of R$4.10**, as per law) * **Medical and Dental Assistance eligibility begins only after the probationary period.** **\*\*Fuel Allowance is eligible only if charter transportation is not provided.** Minimum Educational Requirement: Bachelor’s Degree