Customer Service Representative - Diamantina

Description

Job Summary: A talented and unconventional Customer Service Representative to join our Success Team, possessing exceptional skills in processes, communication, and ease in interacting with people. Key Highlights: 1. Exceptional team that supports, respects, and collaboratively innovates 2. Opportunities to advance your career and continuously tackle challenges 3. Dynamic environment with continuous learning and challenging projects Citizen Experience is seeking a talented and unconventional **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have ease in interacting with **people**, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute**, **motivate**, and collaborate in a **creative** manner — that’s how the best ideas emerge. If you’re looking to **advance your career** in an environment full of **opportunities**, where acceleration means not only progressing in roles and responsibilities but also continuously tackling challenges, don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities** You will be a key point in the citizen’s experience, performing activities such as: * **Public service:** greeting, guiding, and clarifying questions about available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing the service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * From 07:30 to 17:18\. **Work location:** * Rua Vicente Figueiredo, No. 85 \- Centro, Diamantina. ZIP Code 39100\-000 **We offer a benefits package including:** **Transportation Voucher** (6% deduction) **Birthday Day Off** – an entire day just for you to celebrate however you wish! **Health Insurance Plan** – co-payment plan; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment plan; monthly premium for the primary insured covered by the company. **Meal/food allowance** – R$ 25.73 per day for your meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with opportunities for continuous learning and challenging projects, join our team! \#ForPeople