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Job Summary: Responsible for prospecting, serving, and retaining members by providing financial consulting and customized solutions, while managing and expanding the membership portfolio to achieve targets. Key Highlights: 1. Strategic involvement in managing and expanding the membership portfolio. 2. Focus on personalized service and financial consulting. 3. Continuous pursuit of member retention and relationship strengthening. **Description and Responsibilities:** **Working Hours:** 8 hours/day **Level:** Professional **Employment Type:** Permanent – CLT Responsible for prospecting, serving, and retaining members, with emphasis on delivering personalized service and financial consulting when marketing the Cooperative’s products, services, and benefits. Strategically manages and expands the membership portfolio—including renewals and ongoing follow-up—by understanding members’ needs and offering customized solutions. Conducts both internal and external service activities, focusing on strengthening relationships, ensuring retention, and achieving targets, all in accordance with internal guidelines and policies. **Requirements:** * Serving cooperative members with a focus on quality, empathy, and efficiency. * Interpersonal profile: extroverted and open to new experiences and interactions. * Clear, concise, and assertive communication skills, supporting relationship building and retention. * Ability to monitor and analyze performance indicators, contributing to continuous process and outcome improvement. * Preferred: CPA-10 certification or undergraduate degree / currently pursuing a bachelor’s degree (any field). * Must reside in the city where the position is located or within a 30 km radius. **Benefits:** Seniority Bonus, Childcare Allowance, Pharmacy Allowance, Coop Club – Diverse Benefits (Internal), Gympass, Financial Certification Incentives, Education Incentives, Health Plan – Unimed, Dental Plan, Private Pension, Life Insurance, Meal Voucher, Transportation Voucher
