Store Leader

Description

Job Summary: Store Leader at Santander, managing a business unit, driving results and team development, and ensuring excellence in customer service. Key Highlights: 1. Opportunity for growth and continuous learning 2. Team management and influence to achieve results 3. Focus on customer experience and development of new business Store Leader Country: Brazil If you are eager to grow and learn continuously, and passionate about working with people, this could be the right place for you! Santander is a growing ecosystem committed to helping people and businesses thrive. Here, you can create the new, question and challenge the market. It means embracing both the urgency of now and the vision for the future—aligned to always serve customers in the best possible way. It means being part of a global company that values diversity across all dimensions and embraces a culture of role horizontalization. At Santander, we have a culture of horizontalization, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Store Leader, where you will be positioned as a Leader, managing a team and exercising influence to achieve results. Your role will include: Managing the business unit (Branch, Service Point, or PAB) of sizes C, D, and E, ensuring actions are directed toward seizing commercial opportunities, service delivery, and infrastructure; Driving team performance and career development (through training and capacity building); Supervising and serving customers visiting the business unit, ensuring excellence in their experience; Managing NPS and daily sales targets, implementing improvement actions when necessary; Ensuring quality in accordance with bank and regulatory body standards and procedures; Visiting the microregion, fostering new business, and acquiring new customers; Team engagement initiatives. You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team Speak Up – I speak openly For this role, we value: CPA 10 certification – ANBIMA (CPA 20 or CEA certifications are even better!); Completed undergraduate degree (postgraduate degree is a plus!); Experience as a Personal or Corporate Relationship Manager; Mobility for visits; Experience in people management. If this resonates with you, join Santander! \# BENEFITS Variable Compensation (PLR \+ RV); Medical and Dental Assistance; Meal and Food Allowance; Supplementary Pension; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Transportation Voucher; Nascer Program; Be Healthy – A program encouraging healthier habits for all; PAPE – Specialized Personal Support Program. \#PeopleManagement \#Commercial \#CPA \#CEA \#Leadership \#Strategy \#Manager \#CorporateSpecialist \#VanGoghSpecialist \#SelectSpecialist \#Customers So? Ready to be ignited? In our branches (agencies), we count on the market’s top-performing managers—who stand alongside customers to address their needs and offer the most suitable solutions. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheSpark