Description
We are looking for outstanding individuals to join a company with over 9,000 employees nationwide. We operate in the Call Center and Commercial markets and offer a challenging and highly motivating environment!
Our sites feature a youthful atmosphere full of learning and collaboration. With modern infrastructure and benefits that recognize your talent, we ensure genuine career growth here. With over 20 years of tradition and quality, we are pioneers in our field.
In our Contact Center, you will help handle Group Claro’s demands across areas including Ombudsman services, ANATEL, technical support, and financial support. In Trade Marketing, your sales skills will shine both in retail stores and through direct visits to residential properties across various regions of Brazil.
Here, excellence is always our focus! If you seek an organization that values quality and innovation, this is your opportunity!
**Responsibilities and Duties**
* **What awaits you daily:**
* Manage the consultant team, maintaining relationships with mid-tier condominiums with a focus on prospecting, monetization, customer retention, and protection.
* Maintain relationships with mid-tier condominiums focused on prospecting, monetization, customer retention, and protection, delivering exceptional customer experience.
* Manage consultant, supervisor, and coordinator teams responsible for a defined portfolio of condominiums.
* Foster a healthy organizational climate through strong teamwork and positive interpersonal relationships.
* Provide on-site client visit support for clarifications and negotiations.
* Analyze sales and service strategies to address key issues, monitor competitors, identify and highlight market trends, and study projections.
* Handle emergency situations within your condominium portfolio as needed.
* Monitor and execute marketing initiatives across your condominium portfolio.
* Increase penetration within assigned condominiums.
* Negotiate and coordinate trade activities.
* Minimize churn and technical/financial contact rate.
* Conduct periodic travel to cities across Minas Gerais to monitor teams in other locations.
**Requirements and Qualifications**
* **To join our team, the following are essential:**
Valid Brazilian Driver's License Category B
Personal vehicle
Completed undergraduate degree
Postgraduate studies preferred
Minimum 2 years’ experience in management roles within the Telecommunications industry
Intermediate Excel proficiency
Basic administrative and financial knowledge (Administration)
**Additional Information**
Here, you’ll find a world of opportunities for professional development! Our internal programs are designed to accelerate your career, offering continuous training and support to enhance your skills and knowledge.
Working with us means being part of a dynamic and collaborative environment, surrounded by an engaged, results-oriented team.
We believe diversity is our strength! It helps us overcome challenges, innovate, and grow together. We think differently and constantly seek the best solutions to deliver an unforgettable experience to our customers.
To ensure the best possible experience during your journey with us, we offer an attractive benefits package. We want you to feel valued and motivated to reach your full potential alongside us. Check it out:
### **Benefits That Make a Difference:**
* Transportation allowance
* Fuel allowance
* Meal and/or food allowance
* Life insurance
* Training programs
* Variable compensation
* Profit-sharing program (PPR)
* Medical and dental assistance
* Sponsorship for road races
* Product discounts
* Birthday day-off
* Partnerships with affiliated companies
* Funeral assistance
* Daycare/babysitter allowance
* Pet health insurance plan
* Wellhub
At Brasilcenter, we value an inclusive, diverse, and ethical environment. Here, we make no distinction based on gender, race, sexual orientation, socioeconomic status, or disability.
Everyone is warmly welcomed!
How would you like to join a large company with over 10,000 employees spread across Brazil? We have over 25 years of history and are recognized for our tradition, quality, and pioneering spirit. It is precisely this combination that enables us to consistently deliver excellence—because quality isn’t just a detail here at BCC; it’s our top priority!
We operate in areas such as Call Center, PDV (Point of Sale), and Commercial, with dedicated teams prepared to meet diverse Group Claro requirements. In the Contact Center, we serve as the company’s direct voice, resolving matters across departments including Ombudsman services, ANATEL, technical support, and Financial BackOffice (responsible for handling financial pending items), ensuring maximum efficiency and a truly positive experience for every customer.
In the Commercial area, we’re on the streets and inside major retail chains, bringing Claro’s best products directly to people—whether in stores or at their homes—across numerous regions of the country. In short, we go wherever we’re needed.
And for those who wish to grow alongside BCC, we offer far more than just opportunities: we provide a youthful, energetic, and inspiring environment, modern infrastructure, and benefits that go beyond the essentials. Here, your talent is valued—and your potential, accelerated!