Level 2 Support Technician

Description

Job Summary: Level 2 Support Technician responsible for managing incidents and service requests, guiding users, and performing software maintenance. Key Highlights: 1. Incident/Service Request Handling and Resolution 2. Software Configuration and Maintenance 3. Support for Operating Systems and Mobile Devices Profile: Level 2 Support Technician Scope: * Receive, classify, log, process, resolve, and when necessary, escalate incidents/service requests and service requests to another support level; * Log incidents/requests in the ITSM tool to ensure proper routing to the correct team; * Guide users on current processes, policies, and procedures; * Inform incident/request submitters of progress, providing clarifications, guidance, and information; * Perform software configuration and maintenance. * Knowledge of Windows Operating System * Knowledge of Android and iOS Operating Systems * Knowledge of fiscal and thermal printers, as well as multifunction devices * Accountability for all processes * Punctuality Address: Sotreq São Gonçalo, MG\-129 \- Distrito Industrial II, São Gonçalo do Rio Abaixo \- MG, 35935\-000 Period: 03/05 to 03/29 \- From 08:00 to 17:30 (1h30min lunch break) Employment Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 month Compensation: R$4\.400,00 per month Work Location: On-site