The Universo AGV Universe is a vehicle protection association whose purpose is, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or work vehicles—such as motorcycles, cars, trucks, and premium vehicles. **Responsibilities and duties** * Conduct proactive and reactive TELEPHONIC / CHAT support to members and consultants (commercial) for confirming eligibility requirements and releasing benefits; * Perform credit checks via SPC/SERASA; * Handle searches and registrations of rental companies; * Conduct research and schedule reservations with rental companies (pickup/drop-off date and time); * Prepare and collect signatures on vouchers from management to release the vehicle; * Conduct weekly billing reconciliation; * Process billing related to reservations (reconcile reservations and payment slips); * Coordinate with Unidas and Localiza support teams; * Send emails to the finance department; * Open an incident case if the member repairs their vehicle at the third-party insurer’s facility; * Enter information into the system after reservation completion. **Requirements and qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Experience in customer service. **Additional information** Only Universo members get: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 per workday; * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance from Unimed; * Training programs offered through Academia Performance; * Development incentives via university partnerships, offering scholarships of up to 50% for undergraduate and graduate courses; * Partnerships with language schools, providing special conditions for online or in-person study; * Access to the You Club, offering discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: hit each goal and earn coins redeemable for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous benefits nationwide—including quality activities and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
