Customer Success Analyst (CS)

Description

Location: Uberlândia \- MG Employment type: CLT Working hours: Monday to Friday \| 8 hours per day 100% in-person work model About the position: At Virtux Tech, we believe that our clients' success is also our success. We are seeking a Customer Success Analyst to serve as a key point of contact throughout the client journey, ensuring they derive maximum value from our ERP solutions. We are looking for someone communicative, proactive, capable of handling diverse demands, and able to remain calm and clear even under pressure. Responsibilities: Serve as the primary client contact after ERP implementation; Map client needs and identify opportunities for improvement and expansion; Ensure client satisfaction, retention, and success; Monitor client engagement and performance metrics; Anticipate potential issues and take preventive action; Support training and capacity-building sessions when necessary; Act as the bridge between clients and internal teams (support, development, and sales). Requirements: Previous experience in customer service, customer success, or related areas; Strong verbal and written communication skills; Organizational skills and ability to manage multiple clients and tasks; Collaborative and professional attitude when facing high-pressure situations. Preferred qualifications: Experience in technology companies or ERP software firms; Knowledge of Customer Success metrics (NPS, churn, health score); Experience with CRM or relationship management tools. Employment type: Full-time CLT Benefits: Medical assistance Dental assistance Childcare allowance Education allowance Internet allowance Commercial partnership agreements and discounts Profit-sharing program Life insurance Meal voucher Food voucher Transportation voucher Salary: Starting from R$1\.904,61 per month Selection questions: * Do you have customer service experience? * Do you reside in Uberlândia \- MG? * Please share your LinkedIn profile, if available! Work location: In-person