Description
Job Summary:
The professional will be responsible for customer support, ticket resolution, system monitoring, and documentation, ensuring the system operates flawlessly.
Key Highlights:
1. Customer support via WhatsApp and email
2. System monitoring and diagnostics
3. Training and maintenance of the knowledge base
. Resolution and follow-up of tickets within SLA using Freshdesk
\* Customer support via WhatsApp and email
\* Creation and validation of on-site technical service orders
\* Service entry
\* Customer service
\* Incident registration and tracking
\* Monitoring and diagnostics
\* Ensuring perfect system operation
\* Training and documentation
\* Keeping the knowledge base up to date
\* Internal support
\* Collaboration with development teams
Compensation: starting from R$2\.300,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Meal allowance
* Transportation allowance
Work location: On-site