CUSTOMER EXPERIENCE ASSISTANT

Description

Job Summary: Join a company undergoing cultural transformation, delivering resolutive service with a results-oriented mindset in a welcoming and dynamic environment. Key Highlights: 1. Resolutive customer service focused on delivering a positive customer experience 2. Participation in training sessions and feedback to ensure service consistency 3. Efforts toward achieving individual and collective goals **If your eyes light up, join Bernoulli** We are made of people who believe in education’s transformative power—creative, determined individuals who love learning; professionals who see challenges as opportunities to innovate, generate ideas and solutions, and advance knowledge. All this happens in an inclusive environment where differences meet, communicate, and collaborate as a team—an environment that is welcoming, plural, and dynamic, motivating people to develop, grow, prosper, and achieve their goals. If your eyes light up at new challenges and you want to be part of a culture in transformation within a continuously growing company, join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * Resolutive Service \- Ensure service is resolutive and that customers enjoy a positive experience throughout their journey with us; * Training and Feedback \- Participate in training and undergo monthly feedback sessions to ensure service consistency and dissemination of best practices; * Results Orientation \- Act proactively to achieve set individual objectives and goals, and * contribute to achieving collective goals; * Rules and Deadlines \- Ensure full compliance with all platform-defined rules for high-quality service. **Requirements and Qualifications** * Specific Knowledge \- Intermediate Microsoft Office proficiency \| CRM concepts and usage \| Messaging platform management \| Strong verbal and written communication skills; * Completed high school (college enrollment preferred); * Hybrid work arrangement; Work schedule Monday through Friday, with shifts between 8:00 AM–6:00 PM or 9:00 AM–7:00 PM. * **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and graduate courses, electricity bills, language classes, and much more—for you and your family Mothers working under hybrid arrangements are fully remote from the 6th month of pregnancy until the child’s first birthday ‍ Fathers working under hybrid arrangements are fully remote from the child’s birth until age six months Data protection changes everything During the candidate selection process for our open positions, we will use your personal data registered on the Gupy platform. All collected information will be processed according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms of our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position applied for, your personal data will remain stored in our databases, under the same parameters outlined above, to be considered for future opportunities. By proceeding with your application, you acknowledge and agree to these terms. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, serving students from Early Childhood Education through Pre-University preparation. Beyond Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Educational System, responsible for developing integrated technological educational solutions, serving approximately 350,000 students across more than 1,000 partner schools nationwide—and also maintaining a presence in a school in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a meaningful contribution to society. In our **DNA**, you’ll find determined, passionate people—always curious and eager to learn more. So, if you: * have a **spark in your eyes**; * aspire to work at one of the **country’s leading educational groups**; * embrace **challenges**; * seek an opportunity to **accelerate your career**. **Bernoulli welcomes you with open arms!**