Job Summary: Customer service in a multichannel contact center, providing solutions and recording requests. Key Highlights: 1. No prior experience required; comprehensive training provided 2. Career development plan and growth opportunities starting from the 3rd month 3. Company recognized for diversity and employee well-being **Opportunity Summary** Telemarketing Operator position under CLT employment regime, with 100 openings for customer service in a multichannel contact center (phone, chat, email, and WhatsApp). No prior experience is required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, etc., would be considered a strong advantage. **About AeC** AeC is a Brazilian national company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. **Your Responsibilities (Main Activities)** Handle customer calls, answer questions, and record requests. Provide quick and clear solutions, guiding customers step-by-step to resolve issues, operating across digital channels such as email, online chat, WhatsApp, voice, and other support channels. Record all interactions in the company’s systems, following established scripts, policies, and internal procedures. **Mandatory Requirements** Must be at least 18 years old. Completed high school education (secondary level). Willingness to work on-site in Montes Claros/MG. Availability for part-time shifts on a 6x1 or 5x2 schedule, during morning, afternoon, or night shifts. **Preferred Qualifications (Not Mandatory)** No prior experience is required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, operator, etc., would be considered a strong advantage. Experience in customer service, customer support centers (SAC), sales, collections, or reception. Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. Interest in building a long-term career in customer service, sales, retention, collections, or relationship management. **Benefits and What We Offer** Permanent CLT employment contract, offering job stability and benefits aligned with company policy. Comprehensive training for customer service roles — ideal even for first-time job seekers. A collaborative work environment powered by technology, innovation, and a people-first mindset. **Career Development Plan** At AeC, your professional growth is our priority. Starting from the 3rd month, you become eligible to participate in our internal opportunity program and apply for promotions to other roles. In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. **Employment Type and Work Model** Employment Regime: Permanent — CLT. Work Model: On-site in Montes Claros/MG. Number of Openings: 100 positions. **Who This Role Is For** Individuals seeking their first job, with no prior experience in telemarketing or call centers. Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large organization. Communicative and empathetic individuals who enjoy helping customers and seek a structured career path in customer service. **How to Apply** Click “Apply” on the platform, complete your information, and upload your updated resume. Prior experience is not required: we provide comprehensive training to prepare you for the Telemarketing Operator role at AeC. Join AeC and build your customer service career with Technology and Human Touch. Minimum Education Level: High School (Secondary Level)
João Silva
Indeed · HR
João Silva
Indeed · HR
