Job Summary: Responsible for providing personalized and humanized service to internal and external customers, controlling personnel flow, and identifying non-conformities within the facility. Key Highlights: 1. Personalized and humanized customer service 2. Control of personnel flow and environmental safety 3. Monitoring of standards and procedures Perform reception duties, including: attending to internal and external customers; managing personnel flow; patrolling the facility; identifying potential non-conformities; and, if necessary, notifying the immediate supervisor; guiding and directing customers in a humanized and personalized manner—thereby contributing to superior service quality and customer satisfaction; monitoring employee movement in locker rooms; ensuring compliance with regulations and procedures; supervising locker usage; inspecting hygiene conditions; and handling related matters with involved parties. * **Schedule:** 10:00 AM to 10:00 PM\. * **Shift Pattern:** 12-hour shifts on a 12x36 schedule (odd-numbered shifts in July). * **Salary:** R$ 1\.741,85 * **Benefits:** * Transportation allowance; * Meal allowance or meal voucher; * Health insurance (UNIMED); * Dental insurance (METLIFE); * Educational assistance (undergraduate and postgraduate); * Daycare allowance — R$ 200.00 per child — OBS: benefit intended for mothers or legal guardians of children up to 72 months old, or children with special needs of any age; fathers with definitive custody of children up to 72 months old, or children with special needs of any age. * Quality-of-life program; * Santa Casa BH Funeral Plan — protection for you and your dependents, offering exclusive benefits including discounts at Pratique Academy, Cinemark, Netshoes, Domino's, Drogaria Araújo, and many other partners. * Partnerships with restaurants, Pacheco, psychologists, pharmacies, auto repair shops, and gyms; * Christmas gift card. . **Responsibilities and Duties** * Assume shift duty by reviewing critical information required to begin work; * Monitor entry and exit of customers and staff, verifying badge usage and identifying suppliers, visitors, and equipment; * Attend to internal and external customers in person or via telephone, providing information and guidance; * Report non-conformities to supervision by telephone or in person; * Manage vehicle traffic and goods deliveries at loading and unloading areas; * Patrol the facility to identify possible non-conformities and, if necessary, notify the immediate supervisor; * Participate in area-related meetings when requested; * Perform other related tasks of equivalent difficulty level upon request from the immediate supervisor. **Requirements and Qualifications** * Completed high school education; We are Santa Casa BH, and we work for a cause: delivering cutting-edge healthcare to everyone. With over 100 years of history, we have built a legacy recognized across Minas Gerais. We stand as the largest healthcare institution in the state, comprising Santa Casa BH — a 100% SUS-funded High-Complexity Hospital; São Lucas Hospital — a private and health plan hospital; Santa Casa BH Specialized Outpatient Clinics; Santa Casa BH Maternal and Child Institute; Santa Casa BH Oncology Institute; Santa Casa BH Clinical Research Center; Órix Lab Santa Casa BH; Santa Casa BH School of Health; Santa Casa BH Geriatric Institute; and Santa Casa BH Family Care Program. More than 8,000 employees uphold our mission as their own ideal. Together, we beat as one heart. **Alert!** Santa Casa BH **does not charge any fees during its selection processes.** All recruitment procedures are conducted **free of charge and transparently**. If in doubt, contact Santa Casa BH directly through official channels available on our website. Protect yourself against scams and fraud, and rely on us for a safe and trustworthy selection process.
João Silva
Indeed · HR
João Silva
Indeed · HR
