Office Boy

Description

Job Summary: Perform external services with quality and responsibility, supporting internal and external demands while demonstrating commitment, sociability, and professional conduct. Key Highlights: 1. Professional commitment and conduct 2. Focus on continuous improvement and learning 3. Positive attitude and emotional balance **JOB MISSION:** Perform external services with quality and responsibility. **BEHAVIORAL COMPETENCIES: COMMITMENT, SOCIABILITY, AND PROFESSIONAL CONDUCT** * Attendance and punctuality: Regularly reports to and remains at the workplace, consistently adhering to established or agreed-upon working hours. * Contribution to workplace quality: Contributes to a healthy work environment by maintaining a positive and respectful attitude toward internal and external SILVA FREITAS clients. * Team spirit: Collaborates respectfully and cooperatively within teams. * Flexibility and adaptability: Demonstrates ability to adapt and work effectively in diverse and changing situations, with various people and groups. * Continuous improvement: Recognizes errors made and uses them as opportunities for learning and development, applying such insights to enhance deliverables and outcomes. * Promptness: Shows willingness and readiness to respond promptly to work demands. * Professional confidentiality: Maintains confidentiality regarding SILVA FREITAS information and incidents. * Diligence: Uses office materials, facilities, and equipment appropriately, contributing to resource conservation and responsible usage (e.g., water, electricity, machines, stationery, hygiene, cleaning, etc.). **CULTURAL ALIGNMENT COMPETENCIES** * Cordiality: Serves internal and external clients with quality, courtesy, attention, promptness, interest, and kindness. * Positive attitude: Cultivates an appreciative perspective and mindset. Extracts learning and developmental opportunities from all situations—especially adverse ones. Practices flexible thinking focused on opportunities and what truly matters, replacing complaints with solutions. Contributes to emotional lightness and well-being in the workplace. * Emotional balance: Remains calm in adverse situations without losing emotional equilibrium. Demonstrates self-awareness, self-control, and self-motivation. Assimilates situations and reflects before acting. Exhibits professional maturity in managing unexpected circumstances—particularly in tense or conflict-ridden environments. **JOB-SPECIFIC BEHAVIORAL COMPETENCIES** * Willingness to learn: Continuously seeks development and continuous improvement; demonstrates openness to learning and enhancing knowledge, skills, and competencies. * Organization: Maintains order and control over information; skillfully categorizes, identifies, prioritizes, and responds agilely and disciplinedly to demands; expresses organizational capability in complying with rules and procedures aimed at achieving goals and objectives. * Initiative: Identifies opportunities and proactively addresses problems. Cultivates a helpful attitude, offers to undertake tasks, identifies opportunities, and acts to implement them. * Responsibility: Takes accountability for one’s own actions; assumes responsibility for outcomes and any necessary corrections of errors; focuses on problem-resolution possibilities rather than assigning blame or seeking unproductive justifications that hinder learning and performance improvement. **JOB RESPONSIBILITIES** * Deliver documents to requested locations; * Make bill payments and perform other services at banking institutions; * Purchase various office supplies; * Carry out loading and return of case files; * Support internal office demands; * Digitize documents requested by the Controller’s Department; * Perform other external services upon request; * Daily file petitions at the courthouse; * Verify existence of petitions awaiting filing before the end of court business hours; * Respond to requests from the immediate supervisor; * Act as a promoter of SILVA FREITAS values; * Strictly adhere to professional conduct standards outlined in the SILVA FREITAS Internal Regulations; * Follow SILVA FREITAS corporate identity image guidelines when performing job duties.