Commercial Inspector

Description

Job Summary: We are seeking a Commercial Inspector to monitor KPIs, intervene in performance deviations, and validate field planning, ensuring execution quality and adherence to defined strategy. Key Highlights: 1. Continuous monitoring of strategic performance indicators (KPIs) 2. Rapid interventions and course corrections to ensure performance 3. Audit and validation of the practical application of sales techniques in the field We are looking for a **Commercial Inspector** to continuously monitor strategic performance indicators (KPIs), such as Production vs. Target, Average Ticket (ARPU), CAC, Churn, and Productivity per HC, identifying trend deviations. Conduct rapid interventions and course corrections in regions with performance below 85% of target or with critical indicators outside acceptable limits, guiding local leadership with objective actions. Validate compliance with field planning, ensuring resources and teams are allocated to areas of highest opportunity according to the defined strategy. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Ensure faithful and disciplined execution of the "Brisanet Way of Selling" rituals, ensuring that morning meetings, routine management, and daily closings follow established standards and pace; * Audit the practical application of sales techniques in the field, accompanying PAP, NGC, and Condominium teams to validate pitch quality, approach, offer, and technical argumentation; * Continuously monitor strategic performance indicators (KPIs), such as Production vs. Target, Average Ticket (ARPU), CAC, Churn, and Productivity per HC, identifying trend deviations; * Identify and flag procedural deviations, such as bypassing steps or operational shortcuts, acting preventively to safeguard sales quality and process integrity; * Conduct rapid interventions and course corrections in regions with performance below 85% of target or with critical indicators outside acceptable limits, guiding local leadership with objective actions; * Apply standardized execution checklists during technical visits, transforming field observations into quantitative data for decision-making; * Produce weekly executive reports for the Executive Board, presenting diagnostics by region, highlighting units outside standard, and recommending practical action plans; * Operate cross-functionally and independently, connecting the Executive Board’s strategy to regional management execution; * Ensure maintenance of field performance standards, aiming to reduce performance variation across different served regions; * Validate compliance with field planning, certifying\-that resources and teams are allocated to areas of highest opportunity according to the defined strategy; * Act as a multiplier of commercial culture, reinforcing the pillars of discipline, methodology, and results focus during all interactions with the field team; * Perform other duties related to the position, as required by the department and leadership direction. **Requirements and Qualifications** * Experience in field commercial operations or process auditing; * Advanced knowledge of sales techniques, management rituals, and Google tools (Spreadsheets for indicator analysis, Documents and Slides for reporting); * Driver’s License Category B; * Availability for frequent travel and field work; * Analytical capability for KPI monitoring (Churn, CAC, Average Ticket, Productivity, among others). **Preferred qualifications:** * Completed undergraduate degree in Commercial Management, Business Administration, or related fields; * Courses or certifications in Process Management, Auditing, or Agile Methodologies. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — i.e., you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.