Fraud Prevention Analyst

Description

Job Summary: Cooper Card is seeking a Fraud Prevention Analyst to monitor, analyze, and handle fraud incidents, disputes, and chargebacks, ensuring operational security. Key Highlights: 1. Monitor, analyze, and handle fraud incidents. 2. Contribute to risk mitigation and continuous process improvement. 3. Propose improvements to fraud prevention processes. **Job Description:** ---------------------- Cooper Card is seeking a Fraud Prevention Analyst to monitor, analyze, and handle incidents related to fraud, disputes, and chargebacks. This professional will play an essential role in operational security and customer service quality, contributing to risk mitigation and continuous process improvement. Responsibilities: Provide support to internal and external customers (via phone and e\-mail); Handle disputes, chargebacks, and manage disputes with card networks; Register and track tickets with partners and suppliers; Verify financial entries, reversals, and re-inclusions of purchases; Monitor anti-fraud systems, transactions, IPs, and suspicious activities; Validate registrations, data changes, and card reissues; Analyze financial reports and fraud prevention systems; Perform daily closing of internal systems; Organize departmental documents and controls; Propose improvements to fraud prevention processes; Support training and onboarding of new employees. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor's degree in Business Administration, Accounting, or related fields Experience in fraud prevention, chargebacks, or payment methods; Intermediate knowledge of Microsoft Office Suite; Knowledge of anti-fraud systems; Experience in the financial sector or merchant acquiring; Availability to work on a 12x36 shift schedule from 7 a.m. to 7 p.m. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,326\.01 **Benefits:** --------------- Meal or Food Allowance: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER SERVIÇOS **Working Hours:** ------------------------ 12x36 shift schedule, from 7 a.m. to 7 p.m.