Help Desk Support Analyst

Description

Job Summary: We are seeking a proactive, initiative-driven, and eager-to-learn communications professional to serve as the first point of contact for technical support to customers and franchisees—resolving incidents and ensuring system functionality. Key Highlights: 1. Comprehensive technical training for professional development in the field 2. A work environment that values initiative, rapid learning, and growth 3. Focus on potential development and career advancement Hi Group, headquartered in Cabedelo (Greater João Pessoa), Paraíba, operates nationwide across Brazil in areas including franchising, technology, machinery and equipment, hygiene and cleaning products, commerce, and services. We have a diverse and exceptional team of collaborators who make our workplace special—a place where everyone is treated equally, regardless of gender, race, age, origin, or sexual orientation—and are challenged daily to develop their full potential through a results-oriented and merit-based career growth process. We believe in promoting our core values through our brands, people, and products—advocating inclusion, the "do-it-yourself" culture, and "eco-friendly" practices via green and shared economy initiatives, generating wealth while caring for nature—not only through our services but also through the engagement of our employees, franchisees, and customers. Are you strong in communication, passionate about technology, and quick to learn? Then this opportunity is perfect for you! Here, you’ll be the first point of contact with our customers and franchisees—helping resolve technical incidents and ensuring smooth operations across laundromats. Prior experience in development or technology is not required; we provide comprehensive technical training to support your growth. What we truly seek is individuals with initiative, drive, and ambition to grow. **Your day-to-day responsibilities will include:** \- Handling and tracking tickets via the Help Desk system; \- Providing remote technical support for automation systems, computers, and networks; \- Installing and configuring software and peripherals; \- Clearly and empathetically guiding customers and franchisees. **What we’re looking for in you:** \- Strong communication skills (both oral and written); \- Organization, agility, and patience when interacting with people; \- Proactivity, energy, and willingness to learn; \- Comfort with technology and desire to stand out. **Preferred qualifications: experience in remote support, knowledge of networking, hardware, automation, and CRM usage.** **What we offer:** \- Structured career path: real opportunities for advancement across various analyst levels; \- Competitive base salary plus performance-based variable compensation; **Benefits:** Meal Allowance + Transportation Allowance/Mobility Assistance Laundry Credit Life Insurance + Telemedicine Gympass + Psychologist and Nutritionist Work Schedule: 6 days on / 2 days off; Shift: 1:40 PM – 10:00 PM Employment Type: Full-time CLT contract Screening Questions: * What is your expected salary? * Are you available to start immediately? * Are you available to work onsite in Intermares (Cabedelo – PB)? Education Requirements: * Currently pursuing or having interrupted undergraduate studies (preferred)