Job Summary: The professional will provide support in receiving and executing requests, assisting in maintaining SLAs, continuous improvement, and information security. Key Highlights: 1. Support for internal users and registration of IT incidents 2. Assistance in ensuring compliance with Service Level Agreements (SLAs) 3. Contribution to initiatives for improvement and information security Provide assistance in receiving requests, supporting the analysis and execution of support for internal users, as well as registering incidents in the IT ticketing system Support the handling and follow-up of requests related to outsourced services Assist in ensuring compliance with Service Level Agreements (SLAs) with suppliers and internal users Contribute to implementing improvement initiatives, focusing on enhancing user experience and proper use of technological tools provided by the company Update departmental metrics and support critical analysis of results, developing action plans when necessary Participate in projects from other areas, as requested Ensure integrity, confidentiality, and security of information under their responsibility Provide support and assist in network infrastructure implementations Assist the IT Support Analyst in area activities Employment Type: Full-time CLT Compensation: R$2\.400,00 \- R$2\.600,00 per month Benefits: * Medical insurance * Dental insurance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site