Job Summary: We are seeking a Technical Support Assistant to provide end-user support, assist IT operations, and deliver support for the Senior ERP system, strategically contributing to operational activities. Key Highlights: 1. Direct technical support to end users and general IT support 2. Technical support focused on the Senior ERP system 3. Acting as backup for the IT Analyst in their absence We are looking for a **Technical Support Assistant** to provide user support, assist IT operations, and deliver support for the Senior ERP system. If you possess technical knowledge, enjoy interacting with people, and seek an opportunity to strategically contribute to operational support, this position may be right for you! **Main Responsibilities** * Providing direct technical support to end users (general IT support); * Delivering technical support to the three companies’ sites (including locations outside Curitiba); * On-site internal support in Curitiba and remote support to other units; * Technical support focused on the **Senior ERP** system; * Supporting IT operational requirements; * Acting as backup for the IT Analyst in their absence, ensuring continuity of activities; * Assisting in organizing and performing basic maintenance of the IT infrastructure. **Requirements** * Practical knowledge of IT (hardware, software, and end-user support); * Experience with both on-site and remote technical support; * Familiarity or hands-on experience with ERP systems (Senior ERP preferred); * A university degree is not mandatory, but technical knowledge in the field is required. **Contract Type: PJ** **Work location: Campo Comprido neighborhood, Curitiba** Employment Type: Full-time CLT Compensation: R$4\.000,00 per month Benefits: * Life insurance Work Location: On-site