Senior Technical Support Specialist

Description

Job Summary: A technical support professional responsible for handling service tickets, performing equipment maintenance, and conducting incident analysis in a call center environment, with emphasis on service quality and customer satisfaction. Key Highlights: 1. Technical support, equipment maintenance, and incident analysis 2. Maintenance of laptops, networks, AD, GPO, DHCP, DNS, and Microsoft Windows environments 3. Focus on service quality and customer satisfaction The professional will be responsible for **handling service tickets**, performing **technical support**, **equipment maintenance**, and **incident analysis**. Key responsibilities include: **peripheral replacement**, **computer installation and formatting**, **machine cloning**, **corporate system installation**, and **support for systems used in the call center environment**. Additionally, the role involves **monitoring company asset alerts**, **opening service tickets with vendors**, **troubleshooting systemic and network (TCP/IP) failures**, and **data center operations**. Prior experience with **laptop maintenance (assembly, disassembly, and configuration)** and knowledge of **AD, GPO, DHCP, DNS, and Microsoft Windows environments** are desirable. **Requirements:** * Bachelor's degree **completed or in progress** in **Information Technology**; * Prior experience in **technical support services** is desirable; * **Advanced computer proficiency** and familiarity with Microsoft tools (AD, GPO, DHCP, DNS, Azure VDI); * Familiarity with **TCP/IP and FTP protocols**, **Windows operating systems (7, 10, and basic Server editions)**, and **ITIL concepts**; * Basic understanding of **computer networking** and **information security**. **Desired Competencies:** * Strong communication skills and professional demeanor in customer interactions; * Analytical ability and agility in problem resolution; * Focus on **service quality and customer satisfaction**. Minimum Education Level: Bachelor's Degree * Dental Insurance * Onhappy * Health Insurance * Meal Allowance * Transportation Allowance * GymPass