Field Services Operator

Description

Job Summary: We are seeking an attentive Field Services Operator with a strong sense of ownership to perform installations, repairs, and other field services, ensuring customer satisfaction. Key Highlights: 1. Attentive professional who delights customers and possesses a sense of ownership. 2. Ensure the preservation and proper use of resources provided by the company. 3. A work culture that respects and values people. We are looking for a **Field Services Operator** to carry out Field Service Orders (FSOs), including installation, repair, address changes, and other related services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights customers and possesses a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Maintain the vehicle in compliance with processes defined by the Fleet Department, ensuring its proper functioning; * Carry out workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Execute FSOs for field services—including installation, repair, address change, and other services—in accordance with the company's defined operational procedures; identify opportunities for additional or new sales; * Be responsible for preserving, maintaining, properly using, and safeguarding company-provided resources; inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city’s geography; * Driver’s license category "B" and defensive driving certification. **Preferred qualifications:** * 6 months’ experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.