Regional Commercial Support Executive

Description

Job Summary: A professional responsible for customer service, sales, prospecting, and reactivation, negotiating terms and ensuring customer satisfaction and profitability. Key Highlights: 1. Focus on customer service and prospecting 2. End-to-end management of the sales cycle and relationship 3. Proactive approach to achieving goals and objectives Responsible for customer service, sales, prospecting, and reactivation by negotiating product pricing, delivery timelines, payment terms, discounts, and freight; registering customers and conducting necessary checks to approve orders, thereby ensuring customer satisfaction and company profitability. **JOB RESPONSIBILITIES:** 1\. Receive quotations via WhatsApp and email, enter them into the system with all information regarding the customer, product, and commercial terms, generate the order including freight and delivery timeline details, and forward it to the customer; 2\. Finalize the order in the system upon customer confirmation and forward the order to production; 3\. Receive quotations from non-registered customers, send a spreadsheet containing information about requested products, and await customer confirmation; 4\. Request customer data to conduct required checks and register the customer within the company; if any discrepancies arise, escalate to the Commercial Manager; 5\. Enter the order for newly registered customers and forward it to production; 6\. Update registration information for customers who have not placed orders for over six months before processing new orders; 7\. Contact customers in case of order delays and inform them of the correct delivery date; 8\. Prospect new customers within the operational region through internet research, contact them, introduce the company and its products, and send catalogs and other relevant information as needed; 9\. Contact inactive customers to generate new business opportunities; 10\. Update CRM records for both new and existing customers; 11\. Send product samples to customers when necessary; 12\. Generate credit card payment links and provide bank account details when customers opt for cash or PIX payments; 13\. Work proactively to achieve departmental and company goals and objectives; 14\. Perform other duties within their capabilities and knowledge, as directed by their immediate supervisor; 15\. Maintain workplace hygiene and safety, comply with company safety regulations, and use PPE; **REQUIREMENTS:** Completed undergraduate degree in related fields Minimum 6 months of experience in the field; preferably over 2 years. Compensation: R$2\.300,00 \- R$2\.600,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Free parking * Life insurance * Meal allowance * Transportation allowance Possibility of relocation/moving to the job location: * Ibiporã, PR: Relocate or move to the job location prior to starting work (Mandatory) Education: * Completed undergraduate degree (Preferred) Experience: * Commercial area (Mandatory) Work Location: On-site