Customer Service Analyst

Description

Job Summary: Customer Service Analyst to provide agile and efficient support, clarify doubts, and resolve requests to ensure a positive customer experience. Key Highlights: 1. Agile, courteous, and efficient customer support 2. Customer retention through high-quality service 3. Opportunity for professional growth **Position: Customer Service Analyst** **Location:** Londrina/PR **Employment Type:** Full-time CLT **Salary:** R$ 2\.200,00 to R$ 2\.700,00 **Benefits:** Meal allowance Transportation allowance TotalPass High-speed fiber internet Corporate SIM card Life insurance **About the Position** We are seeking a professional to join our **Customer Service** team, ensuring agile, courteous, and efficient support—clarifying customer questions and resolving their requests to foster a positive experience with the company. **Main Responsibilities** * Provide customer support via phone, e\-mail, chat, and social media. * Clarify inquiries regarding products, services, timelines, and company policies. * Record and track requests, complaints, and feedback in the internal system. * Escalate complex issues to the relevant departments when necessary. * Stay updated on company products, services, and processes. * Contribute to customer retention through agile, courteous, and efficient service. **Requirements** * Must be over 25 years old. * Completed high school education. * Proven experience (1–3 years or more) in customer service, call centers (SAC), or related areas. * Strong verbal and written communication skills. * Patient, empathetic profile with problem-solving abilities. * Basic knowledge of Microsoft Office and customer service systems (CRM). * Availability to work rotating shifts. **Preferred Qualifications** * Experience in telemarketing or call centers (SAC). * Familiarity with customer support or helpdesk tools (e.g., RBX, SZ.Chat, or similar). * Academic background or degree in related fields (e.g., Administration, Communications, Commercial Management, Marketing, or related disciplines). **Working Hours** * **Monday to Friday:** 8:00 AM – 6:00 PM * **Saturday:** 8:00 AM – 12:00 PM If you enjoy interacting with people, possess strong communication skills, and seek professional growth, join our team! **Preference will be given to candidates residing in Londrina/PR or nearby regions.** Employment Type: Full-time, CLT Compensation: R$2\.200,00 \- R$2\.700,00 per month Benefits: * Internet allowance * Corporate partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance Selection Questions: * 1 \- Do you have experience in customer service? ( ) Yes ( ) No 2 \- Do you reside in Londrina/PR or nearby regions? ( ) Yes ( ) No 3 \- Are you available to work from Monday to Saturday? ( ) Yes ( ) No 4 \- Have you previously worked with phone, chat, or WhatsApp support? ( ) Yes ( ) No 5 \- What is your expected salary? Education: * High school diploma (preferred) Work Location: On-site