Cellar Assistant

Description

Job Summary: Provide personalized and consultative customer service, answering questions about products and promotions to boost sales, and suggesting beverage food pairings. Key Highlights: 1. Personalized and consultative customer service 2. Focus on sales and beverage food pairing 3. Continuous updates on the beverage market **About the Position:** ----------------- Deliver personalized and consultative service to customers. Address customer inquiries regarding products and promotions to drive sales. Recommend beverage food pairings based on customer profiles. ### **Requirements:** * Completed high school education; * Prior experience in customer service; * Basic knowledge of wines, beers, and other alcoholic beverages; * Organizational and product restocking skills; * Strong communication and teamwork abilities; * Availability to work flexible hours, including weekends and holidays. ### **Responsibilities:** * Assist customers in selecting alcoholic beverages, providing product information; * Organize and maintain an adequately stocked and orderly cellar, ensuring product visibility and accessibility; * Restock products, verifying their expiration dates and quality; * Assist in inventory control and reordering of products; * Price and label products in the cellar; * Clean and maintain the cellar; * Address and resolve customer requests and inquiries, ensuring high-quality service; * Support sales tracking and achievement of company-set targets; * Stay updated on trends and innovations in the alcoholic beverage market; * Maintain workplace organization and cleanliness. ### **Benefits** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Incentives for achieving targets; * Discounts with distance-learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance.