RMA Supervisor

Description

Job Summary: Coordinate and lead the electronic board repair team, ensuring diagnosis, rework, and testing, while managing quality indicators and standards. Key Highlights: 1. Team leadership in electronic board repair 2. Focus on quality and results to ensure on-time delivery 3. People development and root cause analysis **About the Opportunity** **Location:** Betim \- MG **Schedule:** 08:00 to 18:00 – Monday to Friday – On-site **This position is open to Persons with Disabilities (PwD).** **Job Responsibilities** * Serve as Electronic Board Repair Leader, coordinating the team and the workflow of diagnosis, rework, and testing (SMT/THT). * Ensure adherence to deadlines, quality, and safety/ESD standards. * Be responsible for demand prioritization, technical support for critical failures, procedure standardization, team training, and interface with Production. * Collaborate with Quality and Engineering to eliminate recurring failures. * Monitor area performance indicators (KPIs). **Requirements** * Bachelor's degree in progress or completed in fields related to Electrical Engineering. * Ability to develop and maintain repair procedures, checklists, and work instructions. * Basic understanding of departmental management: backlog control, SLA-based prioritization, repair cost, and scrap management. * Advanced fault diagnosis (short circuits, abnormal current draw, intermittent faults, overheating, noise/ripple) * SMT/PHT component-level repair and rework (BGA/QFN/LQFP/connectors, MOSFETs, regulators, drivers) * Ability to read and interpret electrical schematics, PCB layouts, and BOMs * Proficiency with instruments: multimeter, asymmetric power supply, oscilloscope, LCR meter, and bench tools * Knowledge of ESD and bench standards (handling, storage, traceability) * Familiarity with electronic production processes and typical defects (cold solder joints, tombstoning, SMD shorts, broken traces) **You Stand Out If...** * You demonstrate hands-on leadership. * You focus on results and quality to guarantee delivery. * You communicate clearly and assertively, aligning Production, Quality, and Engineering. * You possess an analytical and investigative mindset, seeking root causes and preventing recurrence. * You can train and develop people, elevating the team’s technical capability. * You show resilience and emotional control when handling pressure and tight deadlines. Employment Type: Full-time CLT Compensation: R$4\.000,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Education allowance * Profit sharing * Life insurance * Meal voucher * Transportation voucher Work Location: On-site