Description: Education: * Bachelor’s degree in Information Systems, Computer Science, or related fields. Desired knowledge: * Basic Office skills; * Process mapping; * Familiarity with Bizagi is desirable; * Experience with the Sankhya ERP system (desirable); * Knowledge of PL\-SQL (desirable). * Gather and document technical development requirements, data modeling, and process flowcharts; * Identify and document the impact of changes, ensuring system integrity, as well as planning projects and versions; * Act as a facilitator between users and partner development companies and/or internal development teams; * Analyze IT service provider organizations, primarily aiming to measurably improve their capacity to deliver products and services; * Support operational processes; * Optimize organizational process flows by evaluating and proposing improvements regarding tools, technologies, time, rationality, and staff competencies; * Participate in improvement and innovation projects, including diagnosis and prioritization of improvement opportunities, value analysis, user training, and process implementation; * Guide, analyze, and execute procedures within the area of expertise; 2511300202181718537