Job Summary: Commercial Assistant to support commercial and administrative activities, ensuring quality, safety, and support for sales and after-sales. Key Highlights: 1. Essential support in commercial and administrative activities. 2. Focus on quality, safety, and internal procedures. 3. Customer service and support for sales processes. Commercial Assistant Position Description The Commercial Assistant will be responsible for supporting commercial and administrative activities, ensuring compliance with MPC’s quality, safety, and internal procedure standards. The professional will handle customer service, quotation analysis, proposal preparation, and support for sales, after-sales, and performance indicators. **Key Responsibilities:** **Quality, Safety, and Internal Procedures** * Ensure strict adherence to Quality Management guidelines. * Follow the company’s Code of Conduct. * Properly use PPE and collective protective equipment (CPE), complying with safety regulations. * Maintain clean and organized workspaces and equipment, following the 5S Program. * Preserve tools and equipment, requesting maintenance or calibration when necessary. * Perform tasks according to training, instructions, and established procedures. * Immediately report any incidents or failures to the supervisor for analysis. **Commercial and Administrative Activities** * Update requests via Microsoft Outlook and Microsoft Planner. * Analyze received quotations, completing forms and recording critical information. * Send customer inquiries for budget preparation, using existing forms. * Prepare budgets and pre-calculations according to service or product type. * Calculate product sales pricing. * Prepare technical and commercial proposals using existing forms. * Consult portals and systems to update commercial information. * Create and update proposals in the Cigam system, recording status as received, sent, approved, invoiced, or lost. * Request issuance of invoices and ART (Technical Responsibility Annotation) from the electrical engineer when required. * Register customers in internal systems (Cigam) and external portals. * Approve field engineering collections, transports, and releases via Microsoft Forms/List. * Verify customer orders and assemble requested safety documentation. * Conduct communications with customers and internal teams as directed by the supervisor. **Indicators and After-Sales** * Prepare after-sales, budgeting, warranty, and customer complaint indicators. * Send after-sales reports to responsible representatives after execution and invoicing. * Archive completed processes and organize physical folders for submitted processes. **Requirements:** * **Preferred:** Completed bachelor’s degree, preferably in Business Administration, Commercial Management, or related fields. * **Minimum:** Completed high school education. * Prior experience in administrative and commercial routines. * Proficiency in Microsoft Office, especially Outlook and Planner. * Organizational skills, attention to detail, responsibility, and empathy.
João Silva
Indeed · HR
João Silva
Indeed · HR
