Job Summary: Responsible for ensuring the availability and security of IT infrastructure, including backups, user support, and project oversight. Key Highlights: 1. Culture in transformation and a growing company 2. A welcoming, plural, and dynamic environment 3. Being part of one of the country’s leading educational groups **If your eyes light up, join Bernoulli** We are made of people who believe in education’s transformative power—creative, determined individuals who love learning. Professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this within an environment where differences converge, dialogue, and collaborate as a team—a welcoming, plural, and dynamic environment where people are motivated to develop, evolve, thrive, and achieve their goals. If your eyes light up at new challenges and you want to be part of a culture in transformation, at a company that never stops growing, join Bernoulli! Come revolutionize education with us! **Responsibilities and Duties** * Execute and monitor backup routines by overseeing backup servers and executing test plans, aiming to ensure the availability of historical data restoration points for lost or altered data. * Supervise third-party technical teams carrying out infrastructure services and installation, configuration, and maintenance of equipment in Data Center environments, based on requests submitted through the Service Desk and demands from the Infrastructure Leader, aiming to assist the third party in fulfilling its contracted tasks. * Provide incident response and support service requests by handling Level 2 Service Desk requests, aiming to resolve failures, guide correct use of technology resources, and focus on service delivery quality. * Monitor internal and external events, either on-site or remotely, aiming to guarantee the required computer, internet, and network infrastructure for each event. * Perform maintenance and support for network infrastructure, Data Centers, telephony, and other technology equipment through routine maintenance, triggering monitoring systems, and responding to internal requests, aiming to ensure their availability and prevent business impact or losses. * Support execution of infrastructure-related projects, leveraging expertise and skill level in activities assigned by the Infrastructure Leader, aiming to deliver projects according to the proposed plan. **Work model for this position:** * CLT employment contract; Hybrid (2 days per week in the office). * Working hours: 44 hours per week, Monday to Thursday from 8:00 a.m. to 6:00 p.m., and Friday from 8:00 a.m. to 5:00 p.m. **Requirements and Qualifications** * **Academic Background:** Bachelor’s degree completed or in progress in Information Technology (or related fields). * Office 365 tools; * Backup routines and tools; * Basic knowledge of server installation and configuration; * Basic knowledge of computer networks and telephony systems; * Basic knowledge of information security; * Basic knowledge of ITIL. **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance (on the same card) Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and graduate courses, electricity bills, language courses, and much more—for you and your family Mothers working under the hybrid model are fully remote (100% home office) from the 6th month of pregnancy until the child’s first birthday Fathers working under the hybrid model are fully remote (100% home office) from the child’s birth until 6 months of age Data protection changes everything During the candidate selection process for our open positions, we will use the personal data you registered on the Gupy platform. All collected information will be processed in accordance with strict information security standards and full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13,709/18—as well as the terms outlined in our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied for, your personal data will remain in our databases, under the same parameters described above, so they may be considered for future opportunities. By proceeding with our selection process, you declare that you are aware of and agree to these terms for your application. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make this our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, operating from Early Childhood Education through Pre-University preparation. In addition to Bernoulli schools in Belo Horizonte and Salvador, we have Bernoulli Sistema de Ensino, responsible for developing integrated educational solutions powered by technology, serving approximately 350,000 students across more than 1,000 partner schools nationwide, as well as representation in a school in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a significant contribution to society. In our **DNA**, we find determined people, passionate about what they do, and always driven by the desire to learn more. So, if you: * have a **spark in your eyes**; * aspire to work at one of the country’s **leading educational groups**; * enjoy **challenges**; * seek an opportunity to **accelerate your career**. **Bernoulli welcomes you with open arms!**