We are the most diversified educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and our students’ and customers’ success is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Join Cogna. **Responsibilities and duties** * Provide basic technical support to users, assisting with hardware- and software-related issues. * Analyze technologies to identify necessary improvements and updates. * Support administrative activities related to the technical support department. * Ensure compliance with current technical standards during task execution. * Adapt quickly to technological changes and internal processes. **Requirements and qualifications** * Bachelor’s degree, preferably in Information Technology or related fields. * Knowledge of technical standards applicable to the support sector. * Ability to analyze technologies and resolve technical problems. * Experience in administrative activities will be considered an advantage. * Capacity to adapt to change and work collaboratively in teams. **Additional information** **What can you expect from us?** * Undergraduate and graduate scholarship programs: access to our educational institutions for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: opens doors to countless opportunities for improving quality of life. * Univers pharmacy plan: discounts on a wide range of medications. * Corporate university: numerous learning paths and free courses designed to help you grow alongside us. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program supporting our families expecting a new baby. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. * Life insurance: mandatory for all CLT employees at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered without regard to race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance, generating employability for diverse talents. Enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, operating a broad business model offering abundant growth opportunities. We deliver educational products and services spanning from early childhood learning through to senior education. \#ThisIsCogna—our DNA reflects the evolution and dynamism of a young startup, combined with the structure of a large corporation comprising over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and deeply value people. We take responsibility for making things happen—always generating sustainable value, together achieving more. We are **Cogna!**