Service Desk Assistant (IT Infrastructure)

Description

Job Summary: We are seeking a Service Desk Assistant to provide technical support for IT infrastructure, incident handling, and network management. Key Highlights: 1. Infrastructure Incident Handling (N1 and N2) 2. Remote and on-site technical support to users 3. Installation, configuration, and maintenance of hardware and software At CostaFoods Brasil, we believe diversity is what strengthens us. Simplicity defines our way of making things happen — respecting, valuing, and learning from the differences that make each person unique. Together, we are driven by the purpose of taking our Minas Gerais roots to inspire the world! Throughout our history, we have earned trust and recognition both within and outside Brazil. Today, our brands are present in more than 40 countries across five continents: Asia, Africa, Americas, Europe, and Oceania. Here, everyone is welcome, regardless of gender, age, disability, sexual orientation, nationality, race, religion, or any other characteristic. If you identify with our way of being, join us and grow with us! We are looking for a **Service Desk Assistant (IT Infrastructure)**. Work Location: Administrative Office in Divinópolis **Responsibilities and Duties** Main Responsibilities: * Handle infrastructure incidents (N1 and N2) via ITSM tools, phone, and chat. * Provide remote and on-site technical support to users (computers, laptops, printers, corporate mobile devices, and peripherals). * Perform installation, configuration, and maintenance of company-standard hardware and software. * Conduct basic network management (connectivity, Wi-Fi, cabling, and testing). * Support creation, adjustment, and review of access rights (Active Directory, Office 365, and corporate systems), adhering to security policies. * Log, classify, track, and escalate incidents based on criticality and SLA. * Maintain clear communication with users, ensuring transparency throughout incident resolution. **Requirements and Qualifications** Requirements: * Currently pursuing or holding a technical or undergraduate degree in Information Technology, Networks, Systems, or related fields. * Knowledge of: Windows (workstations and basic server concepts); Office 365/Teams/SharePoint/OneDrive; Active Directory (user/group creation and basic permissions); Wired and Wi-Fi networks; Support for printers, laptops, and mobile devices. Experience with Service Desk / Help Desk operations and ticketing tools (ITSM). Advantages: * Familiarity with ITIL frameworks and best practices in service delivery. * Experience providing on-site support in industrial or corporate environments. * Basic knowledge of backup solutions, corporate antivirus, and information security. * Experience with asset inventory and MDM. **Additional Information** * Meal allowance: BRL 800. * Food voucher. * Health insurance plan (Unimed or Hapvida). * Dental plan (Bradesco). * Life insurance. * Wellhub (Gympass). * Short-Term Incentive Plan (ICP). * Transportation voucher with 2% payroll deduction. * Educational partnership offering discounts for undergraduate and postgraduate courses. **CostaFoods Brasil: Minas Roots, Global Strength!** Founded in 1999 in São Sebastião do Oeste, Minas Gerais — at the heart of Brazil’s interior — CostaFoods Brasil emerged from simple yet fertile soil, growing with the purpose of taking Minas Gerais’ roots to inspire the world. We are a company that unites tradition, innovation, and commitment to quality at every stage of our work — from farm to table. We carry the strength of our origins and take pride in representing the Minas Gerais way of doing things well — always with respect, simplicity, and purpose. Today, we are a national benchmark in the poultry industry, with three market brands (Avivar, Belavida, and Rara), operating in over 20 Brazilian states and internationally present in more than 40 countries.