**Description and Responsibilities:** **Schedule:** 08:00 AM to 06:00 PM **Level:** Professional **Employment Type:** Permanent – CLT Responsibilities and Activities Provide first-line support to users via phone, chat, email, and web Log, track, and update tickets in the ticket management system Resolve low-complexity incidents, aiming for First Call Resolution (FCR) Provide support and perform remote configurations for: Corporate email Printers and office devices Office Suite Handle requests related to: Basic hardware and software issues Local network connectivity Escalate medium- and high-complexity tickets to Level 2 Support with proper qualification Maintain clear and consistent communication with users, providing updates on status, deadlines, and applied solutions Ensure fast, organized service focused on end-user satisfaction ?? Expected Technical Knowledge User technical support – Level 1 Support request handling and ticket management Windows environments Office Suite Printers, peripherals, and office devices Fundamentals of networking and connectivity Basic hardware and software **Requirements:** ?? Mandatory Requirements Completed Technical Course in Information Technology or ongoing Higher Education degree in IT-related field Minimum 5 years’ verifiable experience in Help Desk / Level 1 Technical Support At least 3 technical support course certificates, each with up to 40 hours of instruction **Benefits:** Medical assistance, Dental assistance, Food allowance, Meal allowance, Transportation allowance