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We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you.\n\n \n\nCome see for yourself!\n\n **Responsibilities and duties** \n\n* Blood pressure measurement – hypertension;\n* Glucose level measurement – diabetes;\n* Cholesterol measurement;\n* Administration of injectables;\n* Medication review;\n* Self-care;\n* Immunization;\n* Smoking cessation follow-up;\n* Weight loss follow-up.\n* Use of company administrative/financial tools such as ERP and SNGPC;\n* Training store operators in the company's customer service standards and pharmaceutical technical guidance;\n* Management of regulatory pharmaceutical technical procedures in the pharmacy.\n\n **Requirements and qualifications** \n\n* Bachelor’s degree in Pharmacy;\n* Experience in customer service in retail stores;\n* Knowledge in analysis and interpretation of service and sales results and indicators;\n* Possess customer service and sales techniques.\n\n \n\nWHAT COULD BE A DIFFERENTIAL?\n\n \n\n* Experience managing customer service/sales teams;\n* Courses, training, or specializations in pharmaceutical and clinical care.\n\n \n\n**Additional information** \n\nBENEFITS:\n\n* Meal allowance (according to collective agreement);\n* Transportation allowance;\n* Health plan based on eligibility by location and position;\n* Dental plan by adhesion;\n* Life insurance and funeral assistance;\n* Online therapy platform;\n* Pregnant Women Program;\n* Educational partnerships with exclusive discounts for employees and dependents;\n* Pague Menos Corporate University with courses and training – Up Farma;\n* Gold discount at Pague Menos Pharmacies;\n* Pharmacy partnership with payroll deduction discount – Epharma;\n\n \n\nWe do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age.\n\n \n\nIn the history of **Pague Menos and Extrafarma Pharmacy Network**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in all states of the country, which is why we are naturally giant and diverse!\n\n \n\nOur story began in 1981, when we opened our first store in Fortaleza-CE, and through **human dignity**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. \n\n\n\n \n\nOur business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive to be not only a pharmacy chain but an **integrated health hub**. 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Pharmacy in Itau
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Pharmacy
Itau
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Location:Itau
Category:Pharmacy
Customer Service Operator64522228562434120
Indeed
Customer Service Operator
**Job Description** We are looking for a **Customer Service Operator** responsible for providing support and attending to customers through voice channels (phone) and chat, ensuring excellent customer relationships, efficient resolution of requests, and the best possible experience. This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies. If you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets upon request; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other related duties according to area needs and leadership guidance; **CUSTOMER SERVICE CENTER (SAC)** * Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; \- Address questions, log requests, complaints, and general guidance;\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, device configuration, system failures), and escalating more complex cases to appropriate levels; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **COLLECTIONS** * Perform collection and debt negotiation activities, offering alternatives and clarifying financial doubts; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **RETENTION** * Handle cancellation requests, seeking to understand reasons and applying retention strategies where applicable; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns; **MONETIZATION** * Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary; * Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address questions, log requests, complaints, and general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer patterns. **What we are looking for in this opportunity:** **SAC** * High school diploma; * Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs); * Typing and grammar skills. **SUPPORT** * High school diploma; * Basic computer knowledge and understanding of computer networks; * Strong oral and verbal communication skills. **COLLECTIONS** * High school diploma; * Computer and basic math knowledge; * Collection techniques. **RETENTION/MONETIZATION** * High school diploma; * Basic computer and basic math knowledge. **Will be considered a plus:** **SAC** * Minimum of 6 months of experience in the field; * Familiarity with consumer protection laws. **SUPPORT** * Familiarity with Google tools (Sheets, Docs); * Knowledge of consumer protection laws and customer service techniques; * Cisco and Mikrotik certifications. **COLLECTIONS** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/MONETIZATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
Cashier Operator - Center64345568601859121
Indeed
Cashier Operator - Center
We are people who care for people. Each with unique characteristics, stories, and qualities, but all united by the same purpose: living fully. We are proud of our history, so we do our best today without losing sight of tomorrow. If you value human appreciation, integrity, customer focus, exceeding results, sustainability, and innovation in everything you do, come join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you. Come check it out!. **Responsibilities and duties** * Provide customer service at the cash register and in other pharmacy areas if necessary; * Perform opening and closing of the medication cash register; * Ensure product registration; * Check and price products; * Restock items in pharmacy sections. **Requirements and qualifications** * High school diploma; * Basic computer knowledge; * Availability to work on a 6x1 schedule; * Availability to work intermediate hours from 10 a.m. to 7 p.m. (covering opening and closing shifts). WHAT CAN BE A DIFFERENTIAL: Previous experience as a cashier operator and in customer service is desirable. **Additional information** BENEFITS: * Transportation allowance; * Health plan based on eligibility by location and position; * Dental plan by adhesion; * Life insurance and funeral assistance; * Online therapy platform; * Pregnant women program; * Educational partnerships with exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training – Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership with payroll deduction discount – Epharma; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of **Rede de Farmácias Pague Menos and Extrafarma**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in every state of the country, which makes us naturally giant and diverse! Our story began in 1981 when we opened our first store in Fortaleza-CE, and through **human appreciation**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. Our business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive not only to be a pharmacy chain but also an **integrated health hub**. Thus, starting in 2016, we implemented Clinic Farma, a pharmaceutical consultation service where our customers receive individualized treatment follow-up in equipped and comfortable rooms. Today, we are more than 25,000 giants united by the same purpose: ensuring access to quality healthcare in Brazil so that more people can **live fully**. If you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Negotiable Salary
External Sales Representative64284886417025122
Indeed
External Sales Representative
* Requirements: * High school diploma; Main responsibilities: * Maintain strong relationships with existing customers, ensuring their needs are met and they continue purchasing the company's products; * Conduct direct sales, negotiating prices, payment terms, and contractual conditions. Focus on achieving the sales targets established by the company; * Present and demonstrate the company's products to customers, highlighting their benefits and unique features; * Monitor customer inventory, ensuring they never run out of products; * Accurately record and process customer orders, ensuring products are delivered within the agreed timeframe; * Efficiently organize your customer visit schedule to optimize time; * Ensure customer satisfaction with products and services, responding to complaints and resolving issues when necessary; * Maintain accurate records of sales, activities, and customer interactions, providing reports to the company; * Stay updated on beverage market trends, competition and * Participate in training provided by the company to improve sales skills and product knowledge. Job type: Full-time, Permanent CLT Pay: R$2,000.00 - R$2,500.00 per month Benefits: * Medical insurance * Fuel allowance * Company phone * Meal voucher Working hours: * Monday to Friday Additional pay: * 13th salary * Bonus * Commission * Experience in external sales; * Experience in distribution and beverages segment will be a differentiator; * Own vehicle (motorcycle); * Negotiation skills; * Assertive communication, both verbal and written; * Analytical ability; * Emotional intelligence; * Proactivity; * Valid driver's license. Job type: Full-time, Permanent CLT Pay: R$2,000.00 - R$2,500.00 per month Benefits: * Medical insurance * Fuel allowance * Company phone * Meal voucher
X928+2M Patu - State of Rio Grande do Norte, Brazil
R$2,000-2,500/month
Pharmaceutical Specialist - Center (TEMPORARY POSITION)64142166287361123
Indeed
Pharmaceutical Specialist - Center (TEMPORARY POSITION)
We are people who care for people. Each with unique characteristics, stories, and qualities, but all united by the same purpose: living fully. We are proud of our history, so we do our best today, without ever losing sight of tomorrow. If you value human dignity, integrity, customer focus, exceeding results, sustainability, and innovation in solutions in everything you do, come join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering the best results, as well as great growth opportunities for you. Come see for yourself! **Responsibilities and duties** * Blood pressure measurement – hypertension; * Glucose level measurement – diabetes; * Cholesterol measurement; * Administration of injectables; * Medication review; * Self-care; * Immunization; * Smoking cessation follow-up; * Weight loss follow-up. * Use of company administrative/financial tools such as ERP and SNGPC; * Training store operators in the company's customer service standards and pharmaceutical technical guidance; * Management of regulatory pharmaceutical technical procedures in the pharmacy. **Requirements and qualifications** * Bachelor’s degree in Pharmacy; * Experience in customer service in retail stores; * Knowledge in analysis and interpretation of service and sales results and indicators; * Possess customer service and sales techniques. WHAT COULD BE A DIFFERENTIAL? * Experience managing customer service/sales teams; * Courses, training, or specializations in pharmaceutical and clinical care. **Additional information** BENEFITS: * Meal allowance (according to collective agreement); * Transportation allowance; * Health plan based on eligibility by location and position; * Dental plan by adhesion; * Life insurance and funeral assistance; * Online therapy platform; * Pregnant Women Program; * Educational partnerships with exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training – Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership with payroll deduction discount – Epharma; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of **Pague Menos and Extrafarma Pharmacy Network**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company, made by people passionate about people. We are present in all states of the country, which is why we are naturally giant and diverse! Our story began in 1981, when we opened our first store in Fortaleza-CE, and through **human dignity**, **exceeding results**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became the second largest pharmacy chain in Brazil. Our business model is based on selling products and services focused on our customers' health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We strive to be not only a pharmacy chain but an **integrated health hub**. Thus, starting in 2016, we implemented Clinic Farma, a pharmaceutical consultation service where our customers receive individualized treatment follow-up in equipped and comfortable rooms. Today, we are more than 25 thousand giants united by the same purpose: ensuring access to quality healthcare in Brazil so that more people can **live fully**. If you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.
R. São João Batista, 239, Apodi - RN, 59700-000, Brazil
Negotiable Salary
Pharmacist - center (temporary position)64142166204930124
Indeed
Pharmacist - center (temporary position)
Description: * Higher education completed in Pharmacy; * Experience in customer service in retail stores; * Knowledge in analysis and interpretation of service and sales results and indicators; * Possess customer service and sales techniques. WHAT COULD BE A DIFFERENTIAL? * Experience as a manager of customer service/sales teams; * Courses, training, or specializations in pharmaceutical/clinical care; * Blood pressure measurement for hypertension; * Blood glucose measurement for diabetes; * Cholesterol measurement; * Administration of injectables; * Medication review; * Self-care; * Immunization; * Smoking cessation follow-up; * Weight loss follow-up; * Use of company administrative/financial tools such as ERP and SNGPC; * Training store operators in the company's service standards and pharmaceutical technical guidance; * Management of regulatory pharmaceutical technical procedures in the pharmacy. 2510030202591690345
R. São João Batista, 239, Apodi - RN, 59700-000, Brazil
Negotiable Salary
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