Support Analyst

Description

Job Summary: The Support Analyst will be responsible for providing technical support to company users, ensuring the proper functioning of systems and technology equipment. Key Highlights: 1. Respond to support requests and resolve hardware and software issues 2. Stay updated on technology trends and innovations 3. Participate in projects for implementing new technologies Support Analyst Position Description: The Support Analyst will be responsible for providing technical support to company users, ensuring the proper functioning of systems and technology equipment. Responsibilities: * Respond to support requests via telephone, e-mail, or internal system; * Identify and resolve hardware and software issues; * Perform preventive and corrective maintenance on equipment; * Configure and install software and applications; * Document technical procedures and solutions; * Participate in projects for implementing new technologies; * Stay updated on trends and innovations in the technology field. * Installation and maintenance of CCTV systems * Actively participate in the equipment procurement process. Requirements: * Completed undergraduate or technical degree in information technology-related fields; * Prior experience in end-user technical support; * Knowledge of Windows operating systems; * Ability to work under pressure and as part of a team; * Strong communication and interpersonal skills; * Certifications in specific technologies will be considered a plus.