Telecommunications Operations Supervisor

Description

Job Summary: Manage and supervise technical telecommunications operations, ensuring availability, quality, efficiency, and technical compliance. Key Highlights: 1. Strategic and operational management of telecommunications networks and infrastructure 2. Leadership of technical and operational teams 3. Focus on service quality and continuous improvement Telecommunications Operations Supervisor Position Objective: Plan, supervise, and manage the company's technical and operational telecommunications activities, ensuring service availability, delivery quality, operational efficiency, SLA compliance, resource optimization, technical compliance, and customer satisfaction—aligning business strategy, operations, and results. Position Description | Primary Function: Responsible for the strategic and operational management of telecommunications technical and operational areas—including networks, field operations, installations, maintenance, infrastructure, technical support, operational processes, and performance indicator control—leading teams and ensuring sustainable and scalable performance. Key Responsibilities and Duties: 1\. Operational Management and Infrastructure * Manage network, field, activation, maintenance, and technical support operations. * Ensure network and service availability, stability, and performance. * Coordinate operational routines and ensure adherence to processes and standards. * Plan and monitor network expansions, improvements, and technical projects. 2\. Operational Planning and Strategy * Develop operational plans aligned with company strategy. * Plan operational capacity, technical resources, and logistics. * Implement operational policies, procedures, and best practices. * Participate in network and operational growth planning. 3\. Team Management * Lead technical and operational teams, including direct and outsourced staff. * Assign responsibilities, monitor performance, and develop talent. * Ensure operational discipline, organization, and productivity. * Foster a collaborative, high-performance environment. 4\. Quality, SLA, and Performance * Monitor and manage operational KPIs (SLA, downtime, rework, productivity, MTTR, MTTF, incidents). * Implement continuous improvements and reduce failures. * Ensure compliance with operational contracts and service-level agreements. * Address critical occurrences and significant incidents. 5\. Governance, Processes, and Technical Compliance * Ensure compliance with technical, regulatory, and safety standards. * Standardize operational procedures and technical documentation. * Ensure traceability, control, and organization of operational information. * Support internal and external audits. 6\. Internal and External Stakeholder Relations: * Interface with Sales, Engineering, Support, Finance, and Executive Management. * Support strategic decision-making with technical and operational insights. * Interact with vendors, partners, and—when required—with strategic customers. Suggested Profile and Technical Requirements * Proven experience in operational management within telecommunications, ISP, networking, or technology sectors. * Knowledge of optical networks, infrastructure, FTTH, backbone, GPON, dedicated links, and related technologies. * Experience leading technical and operational teams. * Strong process, KPI, and results management capability. * Analytical, strategic, and solution-oriented mindset. * Preferred: Degree in Telecommunications, Networking, or Engineering Expected Results and Deliverables * Stable, organized, and efficient operations. * Achievement and over-fulfillment of SLAs and operational targets. * Reduction in failures, downtime, and rework. * High service availability and quality. * Aligned, productive, and well-managed team. * Customer satisfaction and strengthened company operations. Minimum Education: Bachelor's Degree Driver's License: A, B Willingness to Travel