**IMPORTANT OPENING FOR MICHELIN CONNECTED FLEET:** MICHELIN Connected Fleet is a company within the Michelin Group, and for us, MOBILITY is essential to HUMAN DEVELOPMENT. Grounded in our values and integrated into our ecosystem, we strive to make mobility SAFER, MORE EFFICIENT, and SUSTAINABLE. We are the fleet management LEADERS in Latin America, and our goal is to conquer the world! And to make our conquest even more complete, everyone is welcome! The Michelin Group believes that diversity—in all its forms—is a source of individual well-being and collective business performance. United by our core value—respect for people—we offer an INCLUSIVE workplace where your TALENT always prevails! We are advancing rapidly through EXCELLENCE in what we do, pursuing INNOVATION and continuous improvement in the quality of our solutions and services to the market. Do you enjoy challenges? Do you have an owner’s mindset? Do you find meaning in our mission? Do you want to work in a safe, innovative, and opportunity-rich environment? Join our team! Learn more about us on our website: https://vagas.michelin.com.br/ **Responsibilities and Duties** * Conduct analysis of call recordings; * Ensure accuracy of development elements; * Serve as a development channel for the sales team; * Propose best negotiation practices; * Maintain organized records of evaluation reports. **Requirements and Qualifications** * Completed high school education; * Over one year of practical experience in monitoring roles; * Intermediate Microsoft Office proficiency; * Knowledge of Canva; * Familiarity with call recording systems (e.g., Nice, among others). **Additional Information** * Transportation allowance or reimbursement for shuttle services; * Meal and/or food allowance; * Multi-benefit card; * Health and dental insurance; * Profit-sharing program; * Childcare assistance; * Extended parental leave; * Life insurance; * Gympass; * Birthday day off; * Discounts on Michelin tires; * Annual influenza vaccination campaign; * Psychological well-being promotion program; * Development platform. **Join us in shaping the future of sustainable mobility!** At **MICHELIN Connected Fleet**, part of the Michelin Group, we are the benchmark in sustainable mobility, **uniting innovation, technology, and data intelligence** to deliver a better life on the move for everyone. We provide a connected logistics ecosystem featuring **advanced fleet management solutions**, making mobility **safer, more efficient, and more sustainable.**