**Responsibilities:** * Work mode: **100% in-person** * Provide customer service via **chat**, using clear and courteous language * Process requests for **account ownership transfer** for electricity accounts * Register requests for **new connections**, following technical and commercial criteria * Guide customers on **required documentation**, deadlines, and process steps * Verify registration data and validate information in the system * Open, monitor, and close customer service protocols * Ensure accurate recording of information and service history * Comply with defined quality standards, information security, and SLA requirements **Requirements:** * Completed high school education * Strong written communication skills and fast typing ability * Basic knowledge of computer systems and customer service platforms * Attention to detail and organizational skills * Customer service experience is a plus Job type: Full-time Compensation: R$1.648,35 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Meal allowance * Food allowance * Transportation allowance Work location: In-person