At Vivo Vita, we have a passion: transforming the lives of our employees so their work experience is truly unique! We strive to transform talent into results, creativity into practice, and expectations into reality—within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with cutting-edge technology and training to enhance both their technical and behavioral skills. Come digitize your DNA with us!! **Responsibilities and Duties** * Support data center operations and IT systems, network services, and critical business processes and procedures to ensure successful delivery of products and services to customers; * Provide technical and operational support; * Monitor and manage monitoring tools; * Deliver services related to the Telecommunications (Data) area; * Respond to service requests and provide remote user support; * Maintain and troubleshoot Cisco switches and routers. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Technology or related fields; * Solid foundation in networking; * Cisco CCNA (Cisco Certified Network Associate) certification is desirable; * ITIL Foundation certification: for best practices in technical support and service management; * Strong communication skills and customer service orientation; * Ability to work under pressure; * Organizational and time-management skills; * Logical reasoning and problem-solving abilities; * Teamwork and proactivity. **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Medical and dental assistance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve steep. We are **Vivo Vita**, the services and solutions integrator of the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes Connectivity, Mobility, Collaboration, Video, Automation, Data Center, and Virtualization solutions, as well as advanced services, Consulting, and Managed Services to ensure availability across the most complex technological environments; Join Vivo Vita!