Customer Service Operator I

Description

Job Summary: Customer service and support, identifying customer needs and providing accurate responses regarding products and services. Key Highlights: 1. Customer support through multiple communication channels 2. Identification of customer needs and provision of accurate responses 3. Activation of marketed products and services Since 1965, Stoneridge has designed and manufactured advanced, award\-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off\-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team. **Requirements:** * Completed high school education; undergraduate or technical degree preferred but not required. * Intermediate knowledge of Microsoft Office suite. * Prior customer service experience is desirable. * Knowledge of communication techniques is desirable. * Must reside in Campinas or surrounding region. **Job Responsibilities:** Handle customer requests via various communication channels, aiming to identify their needs and provide accurate answers to questions regarding the usage/functionality of offered services. Activate products and services marketed by the company through its various sales channels, upon request from partners, service providers, and customers, in accordance with current rules and procedures, after sale and installation, and record all related activities in internal or third-party systems. **Work Schedule:** 11:00 AM to 5:20 PM – 6 days on, 1 day off. **Work Location:** Remote work (home office), with availability to attend the office whenever requested.