Apprentice

Description

Job Summary: The apprentice will perform customer service, document organization, parts order control, and assist in administrative activities of the department. Key Highlights: 1. Opportunity to learn administrative routines and customer service. 2. Support in billing and parts control in the heavy machinery department. 3. Professional development in an environment that values integrity and innovation. A company within the Rivesa Group, Rocester was established at the invitation of JCB Brasil, with the mission of providing innovative and efficient solutions in machinery, parts, and services for the JCB construction equipment sector in the state of São Paulo. Rocester JCB pursues excellence while reinforcing its core values and principles—responsibility, integrity, innovation, performance, trust, and professionalism—toward its customers, employees, and suppliers. **RESPONSIBILITIES:** \- Provide customer service and answer phone calls when required. \- Organize, digitize, and archive documents. \- Control warranty parts orders. \- Monitor incoming parts to inform customers about estimated repair timelines. \- Track parts removed from machinery to serve customers. \- Assist in billing service orders. \- Record inter-branch transfer invoices. \- Assist and support departmental activities and requests. **SALARY:** To be determined **REQUIREMENTS:** \- Currently enrolled in or completed high school and/or currently enrolled in higher education. **BENEFITS:** \- Medical and dental plan; \- Life insurance; \- Meal allowance; \- Transportation allowance via card; \- Baby on Board Program including Maternity Bag Kit; \- TotalPass **WORK SCHEDULE:** Monday through Friday Job Type: Apprentice