Customer Support Analyst - CS

Description

Job Summary: Customer Support Analyst (CS) providing active support to customers, health insurance providers, and partner clinics, focusing on satisfaction, retention, and bug management. Key Highlights: 1. Active customer support for satisfaction and retention 2. Interaction with internal and external departments to ensure process efficiency 3. Monitoring communication channels and supporting partners Provide active support to customers, ensuring their satisfaction and retention; Monitor messaging applications and other communication channels to provide continuous support to health insurance providers and partner clinics; Log and track technical bug documentation; Interact with internal and external departments to ensure process efficiency; Perform other duties related to this position. **Position:** Customer Support Analyst \- CS **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service **Working Hours:** 220 **Number of Openings:** 1 **Benefits:** CAJU credit card meal allowance: BRL 28.00 per workday. **Unimed Health Plan:** The company covers 70% of the cost after 3 months of employment, and 100% of the monthly premium after 1 year. **Uniodonto Dental Plan:** The company covers 100% of the monthly premium. **Gympass:** Access to gyms with discounts. **Fresh Fruits:** We provide fresh fruits daily to promote a healthy work environment. Discount program at Raia and Drogasil pharmacies, up to 60%. Life insurance fully covered by the company. Ampliteca. Amplipet. Course tuition assistance. Birthday day off. **Requirements: Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor's degree or currently enrolled in a technology or exact sciences program; Familiarity with technical support tools, ticketing systems, and task management. Database knowledge is desirable; Information extraction and report generation skills are a plus. **Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor's degree or currently enrolled in a technology or exact sciences program; Familiarity with technical support tools, ticketing systems, and task management. Database knowledge is desirable; Information extraction and report generation skills are a plus.