Fiscal Support Analyst

Description

Job Summary: Professional responsible for multichannel support (chat, phone, and remote access) providing technical assistance, problem resolution, and customer guidance to ensure satisfaction. Key Highlights: 1. Multichannel customer service and technical support 2. Focus on problem resolution and customer satisfaction 3. Remote diagnosis and correction of errors via secure remote access **Job Description:** ---------------------- 1\. Chat Support (Questor Desk) \- Respond in real time to requests received through the Questor Desk platform. \- Identify and understand customer needs, classifying tickets by type of occurrence (question, incident, request). \- Forward or escalate tickets when necessary, ensuring detailed logging for follow-up. \- Monitor response time and customer satisfaction metrics. 2\. Phone Support \- Provide direct customer support via telephone with clear and concise communication. \- Assist in immediate problem resolution, reducing user wait time. \- Record all interactions in the ticketing system, keeping the history up to date. 3\. Remote Access (AnyDesk) \- Connect to the customer's computer, upon authorization, for deeper technical analysis. \- Diagnose system errors, incorrect configurations, or improper parameter settings. \- Implement corrections, guide proper usage, and escalate to specialized teams when required. \- Ensure security compliance with LGPD guidelines. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Benefits: Meal allowance: BRL 28.00 per working day, as per collective agreement. Unimed health plan: 50% covered by the company and 50% by the employee. Education assistance. Corporate university. Telepsychology. iFood. Wellhub. Birthday Day Off. 8-hour daily work schedule, including: 1 hour per day exclusively dedicated to study. Semestral cash bonus, based on company performance indicators. Discount partnerships with: Pharmacies. Dental clinics. Nutritionists. **Work Location:** ---------------------- QUESTOR SISTEMAS S.A \[589\-1\-79\.011\.862/0001\-70] **Working Hours:** ------------------------ 08:30 AM to 12:00 PM and 01:30 PM to 06:00 PM